DevOps Engineer

Insight Global is seeking a DevOps Engineer to support merchant payment integrations for a top fintech client. This consultant will act as a technical owner for complex integration support cases, partnering closely with engineering and product teams to troubleshoot APIs, webhooks, and payment workflows. The role blends hands-on technical support with light development and automation, offering the opportunity to improve tooling, apply AI-driven solutions, and directly enhance merchant onboarding and support scalability in a fast-paced payments environment.

5+ years of experience in DevOps Support, Technical Support, or Solutions Engineering

• Strong troubleshooting skills across APIs, webhooks, SDKs, and payment integrations
• Ability to read and write code (Python or Java) for automation and tooling
• Experience with case/ticket management systems and -support workflows
• Passion for or interest in AI/automation; coding does not need to be strong but must be able to read code

Nice to Have Skills & Experience

• Fintech or payments industry experience (merchant integrations preferred)
• Hands-on experience with REST APIs, OAuth, idempotency, and webhook delivery
• Familiarity with observability tools (logs, metrics, traces)
• CI/CD pipelines, Git, and environment management experience
• Experience applying AI or LLM-based tools to support or operations workflows

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.