IT Manager

A mid-sized non-profit organization located in north-central Miami-Dade is seeking a skilled, solutions-driven IT Manager to lead and manage the organization's technology infrastructure. This role is ideal for a seasoned IT professional who thrives in a mission-driven environment, takes ownership of complex technical challenges, and understands that reliable, secure technology is the backbone of quality community service. If building and maintaining the systems that power an organization's daily operations, from server rooms to end-user support to network integration, sounds like exactly where you want to be, we want to meet you.

Who We Are:

We are a mission-driven organization committed to delivering high-quality health and human services to the communities we serve. We operate with integrity, lead with purpose, and hold ourselves to the highest standards of operational excellence, compliance, and service quality. Our IT infrastructure is critical to every function of the organization from clinical operations to administrative programs; and we are looking for a leader who takes that responsibility seriously.

What You Would Do:

As IT Manager, you will be the primary technology leader for the organization, overseeing all aspects of our IT infrastructure, systems, software, and support operations. You won't just be managing technology, you'll be building the reliable, secure, and scalable foundation that allows our staff to focus on what matters most: serving children, families, and communities.

Systems & Infrastructure Management:

• Manage and maintain all IT systems, networks, servers, and data infrastructure across the organization.
• Oversee server room operations, including hardware maintenance, physical security, environmental monitoring, and equipment lifecycle management.
• Manage and maintain network infrastructure including LAN/WAN configurations, switches, routers, and firewalls.
• Plan, organize, and evaluate IT operations and electronic data processes.
• Design and implement IT policies, procedures, and security standards.
• Ensure data integrity, network security, and system backups are maintained and current.

Software & Integration:

• Evaluate, deploy, and manage software applications across the organization.
• Lead the integration of systems and networks across departments and locations to ensure seamless interoperability and data flow.
• Support system upgrades, software implementations, and innovation initiatives.
• Maintain working knowledge of current and emerging software platforms relevant to organizational operations.

Administration & Networking:

• Administer user accounts, permissions, and access controls across all platforms and systems.
• Manage Active Directory, email systems, VPN configurations, and VoIP infrastructure.
• Configure and maintain Dell SonicWALL firewalls, email encryption, and archiving tools.
• Support technology onboarding for new staff and manage ongoing system access administration.

Troubleshooting & Technical Support:

• Serve as the primary escalation point for all hardware, software, and network issues across the organization.
• Identify and resolve system failures, connectivity issues, and performance degradation in a timely and effective manner.
• Implement preventive maintenance routines to reduce downtime and minimize operational disruption.
• Audit systems and assess performance outcomes; implement corrective measures as needed.

Vendor Management:

• Manage vendor relationships and ensure cost-effective technology procurement and service delivery.
• Collaborate with organizational leadership to align IT strategy with programmatic and operational priorities.
• Perform other duties as assigned.

Do you have a valid Driver's License license?, Do you have experience in Senior leadership?, Do you have a Associate's degree?, * Associate's degree in Computer Science, Management Information Systems (MIS), or a related field required; Bachelor's degree preferred.

• Proven experience as an IT Manager or in a similar senior IT role.
• Demonstrated experience with MS Server 2008+, SQL Server, Crystal Reports, VPN, VoIP, and backup and recovery solutions.
• Hands-on experience managing server room environments, including hardware lifecycle, environmental controls, and physical security.
• Experience with network integration across multiple sites or departments.
• Strong knowledge of software evaluation, deployment, and administration across organizational platforms.
• Proficiency in network administration, including LAN/WAN, Active Directory, firewalls, and access control management.
• Strong troubleshooting skills with the ability to diagnose and resolve complex hardware, software, and network issues efficiently.
• Familiarity with Dell SonicWALL firewalls, email encryption and archiving tools, and enterprise security protocols.
• Excellent problem-solving, leadership, and communication skills.
• Ability to manage personnel, prioritize competing demands, and work independently in a fast-paced, mission-driven environment.
• Valid Florida Driver's License, reliable vehicle, and current auto insurance required.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Health, Dental, and Vision coverage.
• Paid Time Off (PTO) and Paid Holidays.
• The opportunity to lead an IT function that directly supports the delivery of high-quality health and human services to underserved communities.
• A mission-driven organization where technology leadership is recognized as essential to organizational excellence.
• Ongoing professional development and growth opportunities in healthcare IT and organizational technology management.

Join a team where your technical expertise and leadership can power the systems that make a real difference; every day, for the people who need it most.

An Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion.

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance