Sr. Solutions Architect

The Sr. Solutions Architect (SA) supports the Professional Services (PS) mission of helping customers adopt and extend LogicMonitor. The Sr. SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The SA is a product expert that creatively solves business problems with LogicMonitor's best-in-class IT monitoring platform, impacting the company's largest, most strategic customers.

Here's a closer look at this key role:

• Regularly interact with LogicMonitor prospects and customers to scope custom implementations, integrations and solutions
• Assess feasibility and approach for monitoring use cases and integration opportunities
• Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences
• Explore and research new technologies to integrate and monitor with LogicMonitor
• Build estimates for services proposals, including hours effort, timeframe and pricing
• Work with Sales and CS to develop detailed Statements of Work (SOWs)
• Work collaboratively with the Solutions Architecture team to peer review services proposals
• Regularly perform post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
• Work collaboratively with the Project Management and Solutions Engineering teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary)
• Assist Solutions Engineers with deployment of tasks and solutions during PS engagements
• Assist and inform internal initiatives to expand, improve or optimize pre-packaged Professional Services and standard operation procedures (SOPs)
• Regularly stay informed on product updates and consult other SAs on services approach for new LogicMonitor platform features and enhancements
• Regularly evaluate, create or maintain methods for automating and enhancing services delivery: new internal tool discovery, developing reusable solution prototypes/templates, enhancing Python/PowerShell/Groovy automation script repositories
• Periodically present advanced LogicMonitor use cases, scenarios and prototypes to technical peers
• Periodically contribute to internal and external training, webinars
• Coach and mentor newer SAs

• 4+ years experience in architecting, engineering, administering and/or supporting one or more domains of IT infrastructure: Windows/Linux server, networking, security, storage, virtualization, cloud
• 3+ years experience in customer-facing, professional services or consulting role
• Experience in one or more programming language: Python, PowerShell, Java or Groovy
• Experience with REST or SOAP APIs: HTTP, JSON, XML, regular expressions
• Experience in a customer-facing, professional services or consulting role
• Willingness to travel (10-20%), At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page (https://www.logicmonitor.com/careers/) .

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page (https://www.logicmonitor.com/careers) . What You'll Do: LogicMonitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the seventh year in a row!, At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best., LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.