Information & Resources Facilitator

The Information and Referral Facilitator will be responsible for receiving and documenting all telephone calls, forwarding messages to Intake Workers and other staff members as appropriate. The Information and Referral Facilitator will relay important information to clients, refer them to outside agencies when necessary, and will perform other routine administrative functions as assigned by the Housing Supervisor., * Record name, date and need for each call in Call Log.

• Assist in initial eligibility determination for services through a basic phone intake.
• Refer to in-house services when warranted (Child and Family Development, Street Outreach, Family Support Division, St. Patrick Center)
• Refer families to specialized agencies for any complex needs that cannot be handled by the Care Service.
• Direct to the appropriate organizations if caller does not meet criteria for an appointment/ or there are no appointments available with the Care Service.
• Enter appointment calls into Bell Data and Google Calendar.
• Schedule appointments for certifications and re-certifications with Intake Workers.
• Maintain confidentiality on all personal recipient information and assure that program participants rights are protected
• Assist in answering the door intercom and handle or refer needs of visitors.
• Attend staff meetings, supervisor conferences and other agency functions as assigned.
• Attend necessary trainings to assist in serving program participants with the highest level of efficiency.
• Maintain knowledge of resources in the Tri-County area.
• Other duties as assigned.

Data/Information:

Data/Information to be Received or Reviewed:

Phone messages, phone calls, faxes, notes, letters, emails, spoken words from co-workers and management, recipient files

Data/Information to be Prepared:

Written messages from phone messages, phone calls, to co-workers, to recipients, return phone calls, appointments to be given with required information, computer notes and brief contacts

Data/Information to

Refer to:

All written community resource books and pages with phone numbers, supervisor and case and social workers recommendations, emails, some outside sources, i. e. newspapers, church bulletins, SVDP, etc.

Do you have experience in Writing skills?, Skills/Ability:

• Communicate effectively both verbally and in writing with people of various socio-economic and cultural backgrounds including communication with: Executive Director, administration, rectory staff, case managers/case mgr. supervisor, facility coordinator, program coordinators, director of development, recipients and volunteers.

• Experience with and ability to use: computer (Word, Excel, and Bell Data), fax/copier and telephone.

• Exercise good judgment and use good organizational skills in evaluation situations, making referral decisions and following through.

• Work harmoniously with applicants, recipients, general public and other employees.

• Work in and promote a team environment

• Knowledge of Case management methods, principles and techniques.

• Knowledge of a multi-phone system.

• Excellent interviewing and phone skills.

• Skills in case documentation

• Ability to multi-task

General-Work Related Experience:

• 1-3 years experience in related job required

Work/life balance is so important to the archdiocese. After all, our business is about making life easier and better-and we want that for you and your career just as much as our consumers and their day-to-day lives. That's why we offer flexible working times, remote working options, generous paid vacation increasing with service, and personal leaves of absence.

As well as being able to make the most of life at home, you'll also be able to contribute to the Archdiocese sponsored volunteer events. You can discover more about who we're working with near you, and you can always ask us more about this at events and interviews-we love to see how passionate our people are about giving back.