Security Support Specialist - REMOTE

Security Support Specialist needed for a contract opportunity with SOC's client to work remotely.

Our Client is seeking a highly skilled Zscaler Security Service Edge Support Specialist to provide expertise in Zero Trust security and cloud-delivered security services.

Responsibilities:

• End user support for incidents related to Zscaler ZIA and ZPA, including performance, access, and usability issues.
• Assess open tickets and reconcile with team members to ensure remediation or closure, and address backlog of incidents.
• Engage with team members on recurring support and incident patterns to identify and address root-cause issues.

Qualifications:

• Hands-on experience with Zscaler ZIA, ZPA, and ZDX, including configuration and troubleshooting.
• Advanced troubleshooting in traffic forwarding, authentication flows, and security policy enforcement.
• Familiarity with Zscaler Client Connector and App Connector software updates and lifecycle management.
• Experience configuring Application segments and defining Access policies to manage network reachability to private resources.
• Technical proficiency in SSL inspection, secure web gateway technologies, URL filtering, firewall rules, DNS security, sandboxing, and DLP.
• Understanding of Zero Trust principles including SSE and SASE architectures.
• Understanding of Identity Providers for authentication.
• Experience with Apple macOS, Windows 11 endpoints, and endpoint configurations.
• Ability to collaborate across global teams (client platforms, core networking, L1/L2 escalations) to drive incident resolution, including gathering diagnostic data such as packet captures.
• Proven ability to support high-severity incidents, conduct root cause analysis, and contribute to resolution of complex incidents.
• Skilled in creating and maintaining technical documentation including network diagrams, SOPs, and test plans.

Employment Prerequisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. #DZFED

Estimated Min Rate: $44.51 Estimated Max Rate

• Hands-on experience with Zscaler ZIA, ZPA, and ZDX, including configuration and troubleshooting.
• Advanced troubleshooting in traffic forwarding, authentication flows, and security policy enforcement.
• Familiarity with Zscaler Client Connector and App Connector software updates and lifecycle management.
• Experience configuring Application segments and defining Access policies to manage network reachability to private resources.
• Technical proficiency in SSL inspection, secure web gateway technologies, URL filtering, firewall rules, DNS security, sandboxing, and DLP.
• Understanding of Zero Trust principles including SSE and SASE architectures.
• Understanding of Identity Providers for authentication.
• Experience with Apple macOS, Windows 11 endpoints, and endpoint configurations.
• Ability to collaborate across global teams (client platforms, core networking, L1/L2 escalations) to drive incident resolution, including gathering diagnostic data such as packet captures.
• Proven ability to support high-severity incidents, conduct root cause analysis, and contribute to resolution of complex incidents.
• Skilled in creating and maintaining technical documentation including network diagrams, SOPs, and test plans.

The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. #DZFED

Estimated Min Rate: $44.51 Estimated Max Rate