Support Engineer

Np Group
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
Dutch, English, French
Experience level
Intermediate

Job location

Tech stack

Microsoft Windows
Microsoft Active Directory
Software Troubleshooting
Laptops
ServiceNow

Job description

We are looking for a Junior/Mid-Level Workplace Support Engineer to support end-user services and workplace operations within an enterprise environment. The role focuses on providing onsite and remote IT support, troubleshooting workplace technologies and ensuring a high level of user support across business teams., * Provide L1/L2 support for hardware, software and workplace-related issues

  • Support Microsoft 365, Active Directory, laptops, mobile devices and workplace technologies
  • Manage incidents, requests and escalations through ServiceNow or similar ITSM tools
  • Assist with device deployments, staging, migrations and user onboarding activities
  • Troubleshoot connectivity, printer and application-related issues
  • Support operational documentation and asset management activities
  • Work closely with infrastructure and support teams to ensure smooth day-to-day operations

Requirements

  • 2-6 years of experience within IT Support, Workplace Support or Service Desk environments
  • Experience with Microsoft 365, Active Directory and Windows environments
  • Exposure to ITSM tools such as ServiceNow
  • Strong troubleshooting and communication skills
  • Experience within enterprise environments is beneficial
  • Fluent English required, French and/or Dutch is a plus

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