Support Engineer II

QA teams * Local Service teams * Local Marketing teams * WW Marketing Product Managers WW Service PPSO (Product Privacy and Security Officer) Minimum Knowledge & Experience required for the position: Education: Engineer, Computer Science or other Technical degree, or equivalent work experience Experience: At least 2 years of experience in technical service for applications running in on-premise and cloud environments. Additional Skills / Knowledge: Networking: Enterprise Network concepts. Network security. Firewalls. Intermediate Troubleshooting (Logs, monitoring tools, sniffers). OSI layers. Operating Systems: Configuration of OS's: Registry, drivers, workgroups. Log files troubleshooting. User management. Drive/disk management. Processes understanding. Licensing. Databases: Intermediate SQL commands. Check database Data status and healthyness. Database concept definitions: Schema, User, primary key… Understand different backup strategies and their use. Virtualization: Virtualization environment management. CPU, Disk space and Networking monitorization. Virtualization testing. Log troubleshooting and information gathering. Cloud: APIs understanding. SaaS, PaaS, IaaS. Cloud platform monitorization (Storage, CPU, Network). Communication Protocols: Communication protocol documentation understanding. Field identification. Intermediate troubleshooting. Conversation analyis. Acknowledge proceses. Middlewares functions basic understanding. OSI layers. Application/Web Servers: LAMP Applications understanding. General application monitorization (processes, CPU, disk space). User management. HTML, CSS, Appliction networking and access. Backup and recovery execution. Cybersecurity: Security in protocols. Basic data protection legislation knowledge (GDPR, HIPPA). Company processes for Cybersecurity. Incident Response. Hardware: Basic Hardware troubleshooting. Hardware functionality logging. Disk and memory management. Definitions: RAID, NAS, UPS… Manage hardware requirements. Knowledge of automation lines in laboratory environment would be a plus. Knowledge of ASTM and HL7 communication protocols would be a plus. Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and competencies: Excellent communication skills and fluency in English (written and spoken) is mandatory. Be self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories. Proven customer-orientated background and able to work in a fast-paced environment. Travel requirements: Available to travel internationally at least 25% of the time.