Zendesk System Administrator

solutions-focused, and confident making decisions in a fast-paced support environment. What We're Looking For - Full fluency in English. - 3-5+ years administering in large Zendesk Suite environments working with multiple languages (Support, Guide, Analytics, Messaging, WhatsApp; Talk). - Knowledge on AI tools (Advanced Bot, Agentic, Copilot, etc). - Hands-on with triggers/automations, advanced views, SLAs, and OCR - APIs/webhooks, JSON payloads, Postman; comfort reading logs and troubleshooting. - Strong data orientation: Analytics, Power BI/Excel (Power Query), basic SQL. - Practical ITIL exposure (incident/change), documentation and release hygiene. - Solid stakeholder communication; ability to translate operations needs into technical changes. - Excellent organizational skills with the ability to prioritize and monitor workloads effectively, flexing resource to optimize results as the needs demand. - Ability to solve problems and a positive attitude. - Zendesk

certifications (preferred but not required). - Experience in CS environment, ideally in a technical support function (preferred but not required). - Experience of working in an omnichannel environment and understanding of digital customer service (preferred but not required). - Experience with Salesforce Service Cloud (preferred but not required). What We Offer - Start Date: June 15th, 2026. - Contract: Temporary 3 months (1 month of probation, Contract with possibility of extension). - Full-Time: 39 hours per week. - Working Hours: Monday to Friday from 9:00 to 18:00 (1 Short day per week) - Salary: €40,000 per year gross - Working Model: Hybrid - 6 days per month in the office. - Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid). - Office Location: Barcelona (Eixample). Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global