Application Support Analyst

Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams.

In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds whilst all the while pushing for resolutions that give the customer the best possible outcome.

This is an excellent opportunity for someone to develop their career in the financial services industry.

Your Day with Equisoft:

• Provide customer support during the following support shifts:

• 0730 to 1600
• 0830 to 1700
• 0930 to 1800

• Logging and resolution of functional and technical product support issues
• Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams
• Managing service communications and updates
• Service monitoring and error log management
• Creating and updating application documentation/knowledge base articles
• Assisting with the formal testing of new client configurations

Do you have experience in Microsoft SQL Server?, Technical

• Experience of the use, support, or development of complex applications
• Numerate or analytical degree
• Experience of web-based applications

Soft Skills

• Analytical and problem-solving skills
• Ability to pick up and understand technical & business concepts
• Willingness to learn
• Excellent verbal and written communications skills
• Accurate usage of grammar and meticulous attention to detail
• Strong sense of organization and prioritization
• Ability to multi-task in a rapid-paced environment
• Enthusiasm for what we are trying to achieve and the self-motivation to make a difference
• Reliable and dependable

Nice to Haves:

• Knowledge of basic MS SQL server queries

Pulled from the full job description

• Life insurance
• Company pension
• Private medical insurance

What is Equisoft? Equisoft is a global provider of digital solutions for the insurance and investment sectors, trusted by more than 300 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our clients meet the challenges of digital transformation-driven by a business-centric approach, deep industry knowledge, cutting-edge technologies, and a multicultural team of experts located across North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.