Operations & Governance Manager

As the Operations & Governance Manager, you will support the Chief People & Operations Officer to strengthen internal processes and procedures so the charity runs efficiently and safely and our office environment supports effective working for all staff., You will oversee day-to-day operations and systems across departments in line with our strategic aims; provide governance support, operations management oversight including IT and information management, risk and compliance management including serving as the organisation's Data Protection Lead.

You will also act as Board and sub-committee secretariat with responsibility for ensuring that our corporate governance structures are robust and effective, maintaining a watching brief for administrative issues that may have legal or other implications for the organisation.

Main Responsibilities

• Governance: Act as Board and committee secretary, maintaining high-quality agendas, papers, minutes and action tracking; maintain registers (Trustees, Interests/Conflicts, Gifts & Hospitality, Members as applicable), and oversee annual governance cycles.
• Operations Management: Manage the day-to-day, back-office operational business processes of the charity, including elements of finance and office and facilities management. Ensure that the charity's operations are efficient, effective and aligned with operational objectives. Embed clear SLAs with third-party providers (IT managed service, landlords, insurers, etc.) and maintain a simple operations KPI dashboard.
• Strategic Planning: Work with the Senior Leadership Team and Board of Trustees to implement the charity's operational objectives to support the overarching strategic plan. Monitor and report progress against agreed KPIs/ assurance metrics to the Executive Team and Board.
• Risk and Compliance Management: Identify and manage compliance & operational risks to the charity, ensuring there are robust risk management processes in place. Maintain the Operational Risk Register with the Senior Leadership Team; coordinate internal financial controls, business continuity and crisis management and serious incident reporting processes.

• Experience of business and governance administration, non-profit operations management, or a related field
• Proven experience in a similar role within the charity sector
• Knowledge of governance requirements for charities and the principles of good governance outlined in the Charity Governance Code
• Understanding of IT systems and how their effectiveness underpins the smooth running of an organisation
• Understanding of office H&S obligations, compliance and administration and the "competent person" duty under the Management of Health & Safety at Work Regulations
• Experience in using online web-based portals to update information as required (e. Charity Commission)
• Solid working understanding and application of UK GDPR principles and policies including DPIAs, DSARs, breach response and when a formal DPO is legally required
• Awareness of Cyber Essentials-aligned basics appropriate to small charities
• Must have right to work in the UK

St Martin-in-the-Fields Charity is a UK-wide homelessness charity. We fund a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. We work to prevent this situation from happening in the first place. When it does happen, we provide emergency financial assistance that can transform the lives of those who are homeless or at risk of homelessness, helping them find and keep a safe place to live and call home.