Chief Technology Officer

Working closely with the company CRO and COO, the CTO is expected to bring development in line with sales opportunities and optimised delivery capabilities., The CTO will be responsible for leading the company's technology vision, architecture, and product engineering strategy. You will play a central role in taking new products to market, scaling existing platforms, and ensuring technical excellence across all services. You will be a thought leader in AI driven UCaaS, CCaaS, CPaaS, data mining producing business insights and emerging payment solutions. You will have an in-depth understanding of managed service communications platforms and SaaS delivery within complex customer service environments.

• Proven experience in a senior technology leadership role (e.g. CTO, VP Engineering, Head of Product Engineering) within a UCaaS, CCaaS, MSP, or CPaaS environment
• Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms
• Strong understanding of secure payment integrations (e.g., PCI-DSS, tokenisation, IVR payments, hosted payment pages)
• Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management report format
• Experience delivering enterprise-grade AI/ML-powered contact centre features such as sentiment analysis, speech-to-text, or real-time agent assist
• An understanding of emerging contact centre technology and next generation communications channels
• Excellent leadership, mentoring, and stakeholder communication skills
• Experience working in Agile/Scrum environments and managing multiple product streams, + Experience scaling a tech team in a high-growth B2B environment

• Familiarity with ISO27001, GDPR, and UK data privacy standards
• Understanding of public sector frameworks and procurement processes
• Background in voice, chat, and omnichannel integration solutions

This is an office-based role (Manchester), and is paying up to £110k plus benefits including £25k bonus, car allowance, pensions and life insurance plus 25 days holiday.