Amazon Connect Developer

We are seeking an experienced Amazon Connect Developer to design, implement, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.

You will work closely with technical and business stakeholders to deliver scalable customer engagement platforms across voice, chat, and digital channels., * Design and implement scalable Amazon Connect solutions using Infrastructure as Code

• Build and configure contact flows, IVRs, routing profiles, queues, and agent hierarchies
• Develop automation scripts and workflow enhancements across AWS environments
• Support platform upgrades, migrations, and feature implementations
• Integrate Amazon Connect with CRMs, ticketing systems, and workforce platforms
• Implement reporting and analytics solutions using AWS-native tools
• Leverage AI/ML services such as Amazon Lex and Amazon Polly
• Monitor platform performance, security, compliance, and availability
• Troubleshoot voice, routing, and infrastructure-related issues
• Collaborate with engineering, operations, and business teams
• Produce technical documentation and support best practices

• 4+ years of experience with Amazon Connect
• Strong AWS and Infrastructure as Code expertise
• Experience securing AWS environments and IAM
• Strong Scripting skills (Python, JavaScript, etc.)
• Experience with DevOps tooling and CI/CD pipelines
• Strong understanding of contact centre architecture and integrations
• Experience with contact centre migrations

AWS Technologies

Experience with:

• Amazon Connect
• Lambda
• DynamoDB
• API Gateway
• CloudWatch
• CloudTrail
• EventBridge
• S3
• Kinesis
• Step Functions
• Amazon Lex
• CloudFront
• Terraform/CloudFormation

Soft Skills

• Strong troubleshooting and problem-solving skills
• Excellent communication with technical and non-technical stakeholders
• Ability to manage multiple priorities independently
• Customer-focused and stakeholder-oriented mindset
• Adaptable and collaborative approach within fast-paced environments