IT Service Manager - Governance & Resilience

You will join the Governance & Resilience Team within IT Operations, working alongside colleagues in Service Delivery, Platforms & Infrastructure, and Information Security. In this role, you will apply your expertise in IT service management and governance to support the operation and continuous improvement of key processes across Change Enablement, Release Management, and wider ITIL 4 practices. Reporting to the IT Service Management Senior Manager, you will lead defined workstreams and day-to-day governance activities that strengthen control effectiveness, improve audit readiness, and enhance operational resilience. Working within an agile delivery model, you will take ownership of assigned outcomes and use data, metrics, and feedback to identify improvement opportunities and embed practical, effective controls into both delivery and operational activities. You will operate and continuously improve service management and governance practices, ensuring they remain measurable, practical, and aligned with agile ways of working. You will coordinate Release Management governance, ensuring changes are delivered in a controlled manner with appropriate approvals and evidence. You will also support audit readiness by coordinating evidence, tracking actions, and contributing governance input across internal and external audit activity. In addition, you will assess technology risk and control effectiveness, make pragmatic recommendations, and ensure mitigation actions are tracked through to completion. You will work closely with service owners, delivery teams, and technical specialists to embed governance standards into delivery practices and operational workflows. You will produce governance reporting across KPIs, KRIs, and control effectiveness, providing insight and recommendations for improvement. You will also support resilience and continuity activities, including Business Impact Assessments and recovery planning, ensuring lessons learned are embedded into practice. You will bring significant experience within enterprise service management and a practical understanding of ITIL-based practices, alongside the ability to engage effectively with stakeholders at all levels. Please click on this Job Description to find out more details.

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Pulled from the full job description

• Annual leave

• Employee discount

• Company pension

• Cycle to work scheme, Contract: 6 Months - Fix Term Contract Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) Salary: £38,500 - £47,500 depending on experience Benefits package:

• 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday

• 15% employer pension contribution, discretionary bonus scheme

• Flexible working, cycle to work scheme, healthcare cash plan and life assurance

• Paid voluntary days, maternity, adoption, and shared parental leave

• Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more, * 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday

• 15% employer pension contribution

• Flexible working

• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance

• Paid voluntary days, maternity, paternity, adoption, and shared parental leave

• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy. Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively. With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals. As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified). At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds. As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.