Senior Platform Manager

The Senior Platform Manager (D365 & Power Platform) sits within the Platforms & Operations function and is responsible for the effective management of HS2's Dynamics 365 and Power Platform capabilities. This role is responsible for the overall service quality of platforms. This role is responsible for using and applying knowledge of business goals and platform specific requirements to frame problems and set priorities for internal and external delivery teams.

About the role:

• To be responsible for the day to day management of suppliers who will deliver various platform development capabilities (on HS2's behalf)
• To be responsible for providing support and guidance to all direct reports (where applicable)
• To be responsible for defining and implementing platform strategy and vision, supporting the business to define the future strategy for platforms, and subsequent platform requirements
• Act as HS2's principal technical subject matter expert on matters of Dynamics 365, Power Platform, and associated Microsoft technologies.
• Manage the design, delivery, maintenance and continuous improvement of HS2 technology platforms, in line with business needs
• To understand emerging technologies and how these can add value to strategy and wider roadmap
• Manage a service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
• Ensure all service and support functions remain responsive to customer needs
• Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI, It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.

As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept.

Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks.

We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert.

Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process (youtube.com)

• Business analysis. Ability to investigate problems and opportunities in existing processes and contribute to recommending solutions to these
• Continual service improvement. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions.
• Service reporting. Ability to produce relevant reports in a standard format in an agreed timeframe
• Strategy. Ability to work within a strategic context and communicate how activities meet strategic goals. Ability to develop strategies and policies

Knowledge:

• Knowledge of digital information, digital contexts, design services, new technologies and their potential application
• Knowledge of IT Service Frameworks, Methodologies and best practice

Type of experience:

• Experience of managing the operational delivery of IT services, working with internal and external IT service teams to meet stakeholder/user needs
• Experience of leading a team through the full platform lifecycle, continuing to meet user needs by evolving the platform designs Experience of supplier or vendor management

The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect

Base salary: £46406 pa to £54595 pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.