SENIOR IT TECHNICIAN - Harrogate

• Provide Tier 2/3 support for the Hotel IT systems and Users. Covering LAN, WAN and Wifi networks, On-premises servers, Cloud Services, End-user devices and Hotel specific equipment
• Perform deployments, upgrades and changes across the variety of hardware and software in place.
• Have a strong working knowledge of IT Cyber hygiene and work with a security focused mindset.
• Manage and administer Microsoft 365 including Entra Hybrid Join, Intune and M365 productivity suite.
• Manage and maintain Microsoft Active Directory and on-premises network services.
• Support Hotel Audio Visual systems in conjunction with our support partner.
• Support Hotel 3CX telephony systems
• Manage and maintain Hotel remote access and Identity management.
• Maintain and troubleshoot a variety of Hotel specialised systems in conjunction with our support partners such as POS, Door Entry, CCTV and other integrated platforms
• Accurate and regular updating of systems documentation, asset management and operating procedures.
• Deliver Hotel events and projects as needed, providing IT knowledge and Support to facilitate the smooth running of events and projects.

• Extensive experience in IT support and systems administration.
• Strong troubleshooting skills across hardware, software, and network environments.
• Familiarity with enterprise platforms
• Ability to work independently and also to collaborate effectively with the internal departments and external vendors.
• Strong communication skills and the ability to communicate effectively with system users of all levels of skill.
• Strong time management and prioritisation skills, being able to balance the competing priorities of a busy IT team.
• A willingness to learn and go the extra mile to support an exceptional Hotel guest experience.

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over 200 per month ( 3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to 1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.