Principal Site Reliability Engineer (SRE)

• Design and implement highly available, scalable infrastructure systems that support mission-critical production services, including automated deployment pipelines, observability platforms, and disaster recovery

• Lead incident response and postmortem processes, diving deep into complex distributed systems failures to identify root causes and drive systemic reliability improvements across engineering teams

• Develop and maintain service level objectives (SLOs) and error budgets, using data-driven approaches to balance feature velocity with system reliability and guide organizational decision-making

• Build tooling and automation to eliminate toil, improve operational efficiency, and enable engineering teams to safely deploy and operate services with minimal manual intervention

• 7+ years of relevant experience

• Bachelor's degree in relevant field(s) of study or equivalent

Preferred Qualifications

• 5+ years of experience in site reliability engineering, systems engineering, or DevOps roles with a proven track record of maintaining large-scale production systems

• Deep expertise in cloud AWS including infrastructure as code tools like Terraform, CloudFormation, or Pulumi

• Experience defining and measuring SLIs, SLOs, and error budgets, and using them to drive reliability improvements and inform product decisions

• Proficiency in AI development

• Strong programming skills in languages such as Python, Go, or Node with the ability to write production-quality code for automation, tooling, and system integration

• Extensive experience with container orchestration (ECS or similar) and microservices architectures in production environments

• Proficiency with observability and monitoring tools such as: Dynatrace, Prometheus, Grafana, Datadog, New Relic, or similar and experience building comprehensive monitoring and alerting systems

• Solid understanding of networking concepts, load balancing, CDNs, DNS, and distributed systems principles including consensus algorithms and failure modes

• Hands-on experience with CI/CD pipelines and GitOps workflows using tools like Jenkins, GitHub Actions, ArgoCD, or CircleCI

• Strong incident management and troubleshooting skills with the ability to quickly diagnose and resolve complex production issues under pressure

• Excellent communication and collaboration skills with the ability to influence technical direction across multiple teams and mentor engineers at various levels

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Opportunity At Ally, you get a startup feel, but experience the benefits of a company that's worked out the kinks and is fulfilling its purpose. We're always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. At this time, Ally will not sponsor a new applicant for employment authorization for this position., Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.