Manager, Microsoft Enterprise Services

The University of Virginia Information Technology Services (ITS) is seeking a Manager of Microsoft Enterprise Services to lead a team of engineers responsible for the reliability, security, and evolution of the University's core Microsoft platforms. This is a hands-on technical leadership role with formal management responsibility.

The ideal candidate combines deep Microsoft platform expertise with the ability to mentor and guide a highly technical engineering team. This leader will own service outcomes, contribute directly to engineering and architecture decisions, and serve as a strategic partner to ITS leadership.

This position reports to the Associate Director of Cloud Platforms and is based on Grounds in Charlottesville, Virginia with a hybrid work schedule. Responsibilities Team Leadership & Management

• Lead and develop a team of Microsoft platform engineers, including hiring, coaching, performance management, and career growth
• Own team priorities, operational planning, and delivery outcomes while balancing support and project-based initiatives
• Foster a culture of engineering excellence, documentation, collaboration, and continuous improvement
• Establish operational standards, team processes, and service expectations aligned with ITS goals

Platform Engineering & Architecture

• Own the lifecycle, reliability, and modernization of core Microsoft platforms including Active Directory, Microsoft 365, Exchange Online, Windows Server environments, and Azure-based infrastructure
• Serve as a hands-on technical contributor for engineering efforts, complex troubleshooting, and architecture decisions
• Drive automation initiatives using PowerShell, Azure CLI, Terraform, and related tooling to improve operational efficiency and scalability
• Lead platform migrations, upgrades, licensing initiatives, and rollout of new enterprise services

Service Ownership & Operations

• Ensure enterprise services meet institutional standards for security, availability, compliance, and performance
• Partner closely with ITS Security, Networking, Infrastructure, and ITSM teams on cross-functional initiatives
• Maintain operational documentation, technical standards, runbooks, and change management practices for supported services
• Support incident response, root cause analysis, and ongoing service improvement efforts

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience, * Three or more years of experience managing or leading IT engineering, infrastructure, or platform teams
• Demonstrated hands-on expertise with two or more of the following: Active Directory, Microsoft 365, Exchange Online, or Windows Server administration
• Experience supporting Microsoft Azure infrastructure including Entra ID, Azure virtual machines, networking, or related cloud services
• Strong troubleshooting and operational support experience managing complex enterprise platforms
• Experience collaborating across technical and non-technical stakeholder groups
• Strong written and verbal communication skills, * Experience leading shared enterprise services within a large and complex organization
• Deep expertise with Microsoft 365 administration and Exchange Online
• Experience with Microsoft security technologies including Defender for Endpoint, Defender for Identity, and/or Microsoft Purview
• Experience developing PowerShell automation and operational scripting at scale
• Prior experience supporting higher education IT environments

Certifications

• Microsoft certifications such as MS-102, AZ-104, SC-300, or equivalent

Physical Demands

This position primarily involves sedentary work involving extensive use of desktop computers. The employee may occasionally be required to move or transport light equipment up to 20 pounds Position Type & Work Location

University of Virginia Information Technology Services (ITS) does more than support the UVA community we empower and move it forward. With every partnership and every solution, we are shaping a culture and ecosystem where learning and discovery thrive. UVA Information Technology Services supports one of the nation's leading public research universities serving more than 25,000 students and 16,000 faculty and staff across Grounds. ITS manages the University's core infrastructure, enterprise applications, research computing, cybersecurity, and end-user services. The Microsoft Enterprise Services team sits within ITS's Infrastructure & Platform Services division and is responsible for the platforms that underpin nearly every computing experience at UVA., The University of Virginia, founded by Thomas Jefferson in 1819, is consistently ranked among the top public universities in the nation. UVA is located in Charlottesville, Virginia, a vibrant and picturesque community offering exceptional quality of life, excellent schools, and access to outdoor recreation, food, arts, and culture.