IT Operations Lead

We are seeking a dynamic and highly skilled IT Operations Lead to drive the efficiency, security, and innovation of our technology infrastructure. In this pivotal role, you will oversee the management and optimization of enterprise IT systems, ensuring seamless service delivery across all departments., I&O High Level Job Role Description

• I&O is the E2E IT Lead or IT Operation Lead at site providing end-to-end oversight and direction of day-to-day IT activities/operations at a customer site, including all changes that occur to the site IT environments
• Any management decision to be taken will be submitted to DWFS Leader regarding daily operations.
• Any decision, governance or stewardship will remain with Customer.
• Any IT Projects coming at site are managed by Customer Site Leader. I&O can be a resource if needed through SH&E if small request/need. If the need is bigger, we may consider for a SOW., * Provide IT operational expertise leveraging
• global industry standards (e.g.: ITIL) and
• ensuring Customer's global standard are followed
• Monitors service delivery performance and compliance with high focus on Employee Experience
• Has a deep understanding of:
• The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
• The Services: Who deliver What, Key Contacts
• The Employees: Type, Needs and Challenges
• Able to execute changes/IMACs, upon approved requests

Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues

Do you have experience in Vendor relationship management?, * Minimum 5 Years of Experience in IT Operations and Leadership

• Good understanding of support processes and ability to manage and develop a team
• Experience in managing a team of Field Support engineers, IT Support engineers
• Experience in Vendor service management
• Excellent communication and co-operation skills
• Proactive and independent ways of working
• Fluent oral and written in English. Local language is nice to have
• ITIL knowledge and certificates are considered an advantage
• Good interpersonal skills and customer-oriented mindset
• Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers
• Should be able to work on Microsoft Office tools

4.84.8 out of 5 stars Boston, MA 02116 $22 - $23 an hour - Contract