IT Operations Professional

• Provide daily onsite IT support at a manufacturing facility in Walpole, MA.
• 5 days a week onsite, 8 hours per day (Monday-Friday).
• Support PCs (laptops and desktops), networking, servers, physical topology, cabling, and troubleshooting.
• Support manufacturing facility IT devices such as printers, handheld scanners, and related equipment.
• Perform daily facility walkarounds for spot checks, troubleshooting, and device support.
• Ability to lift up to 50 lbs for datacenter server and switch infrastructure installation/decommissioning.
• Deliver excellent customer service to users with varying levels of technical expertise., * Intake and resolve Level 1/2 IT issues through shared and remote support follow-the-sun model.
• Investigate and resolve recurring or complex IT issues.
• Resolve onsite IT issues or dispatched support requests at the local site.
• Stay current on IT service offerings, ITSM portals, migration projects, and technical resolutions impacting users.
• Escalate unresolved issues and major incidents to the Site Management Infrastructure (SMI) team.
• Communicate technical resolutions clearly in business-friendly language.
• Provide L1/L2 technical troubleshooting across multiple areas of Information Technology.
• Collaborate effectively within global, multi-cultural teams.
• Exercise sound judgment and escalate unresolved issues appropriately and in a timely manner.

• Bachelor's degree or equivalent experience required.
• 3-5 years of experience in IT Deskside Support and/or IT Systems Analyst roles.
• Strong written and verbal communication skills.
• Mid-level experience with End User Computing, Datacenter Technologies, and Networking.

Technical Skills

• Windows 10 / Windows 11 support expertise in enterprise environments.
• Office 365 support experience.
• Network diagnostics, TCP/IP, DHCP reservations, console access, VLAN troubleshooting.
• Server configuration, iLO setup, and vulnerability remediation.
• Mobile device troubleshooting and configuration (Android and iOS).
• Experience supporting manufacturing facility devices including label printers, handheld Wi-Fi devices, and instruments.
• Intune and Azure AD experience.
• Identity management and multifactor authentication setup.
• PC migrations, application installations, and data transfers.
• ServiceNow incident and request management.

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.