Solutions Architect

Mpower Plus Rezolve Ai Group Ltd
Redmond, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Redmond, United States of America

Tech stack

Microsoft Windows
API
Artificial Intelligence
JIRA
Azure
Electronic Design Automation
Identity and Access Management
Intrusion Detection and Prevention
Power BI
Microsoft Power Automate
Virtual Agents
ServiceNow

Job description

Microsoft is seeking a Solutions Architect with expertise in Microsoft Copilot Studio, Agentic AI, automation, and enterprise support operations. This role will focus on designing and supporting AI-powered automation solutions, improving incident management processes, and enhancing operational efficiency across enterprise security and identity platforms., * Build, deploy, and support AI Agents using Microsoft Copilot Studio.

  • Design automation solutions using Copilot, Power Platform, and IcM APIs.
  • Develop incident detection, alerting, classification, and remediation automation.
  • Support enterprise identity and security platforms including YubiKey, MFA, and authentication services.
  • Manage customer interactions and ensure SLA compliance.
  • Perform Root Cause Analysis (RCA) and drive process improvements.
  • Create dashboards and reporting using Power BI.
  • Develop SOPs, technical documentation, and knowledge articles.
  • Collaborate with engineering, operations, and support teams.

Requirements

  • Microsoft Copilot Studio
  • Agentic AI / AI Agent Development
  • Azure and Microsoft 365
  • Power Platform / Power Automate
  • Incident Management
  • ServiceNow, Jira, or Remedy
  • RCA and Troubleshooting
  • Power BI
  • Strong communication and customer-facing experience

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