Service Desk Supervisor

Insight Global is seeking a Deskside Support Technician for a leading research-focused organization. This individual will serve as the highest-level deskside support resource, handling complex technical issues while acting as the primary escalation point for the Service Desk. The role requires strong customer-facing skills, the ability to support VIP and executive users, and close collaboration with Desktop Engineering teams. This is a hands-on, onsite opportunity with a clear path to full-time conversion, ideal for someone who enjoys ownership, problem-solving, and making a direct impact on end-user experience.

• 3+ years of technical support or help desk experience

• Strong deskside support experience (PCs, laptops, peripherals, mobile devices)

• Advanced troubleshooting skills for hardware, software, and basic network issues

• Experience supporting Windows environments (Linux exposure preferred)

• ServiceNow or similar ticketing/call tracking system experience

• Experience providing VIP and Executive-level support

• Ability to work independently and handle escalations

Strong customer service and communication skills - Experience in enterprise or research/academic environments

• Desktop Engineering or endpoint support collaboration experience

• Project support or DSS initiative involvement

• Training or mentoring junior support staff

Server administration or deeper networking knowledge