Salesforce Developer

Propertyvalue Prudent Technologies And Consulting
Sacramento, United States of America
4 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Sacramento, United States of America

Tech stack

Salesforce Object Search Language (SOSL)
API
User Authentication
Cloud Computing
Code Coverage
Software Debugging
Middleware
Knowledge Management
Network Troubleshooting
Log Analysis
Cloud Services
Copado
Salesforce
Simple Object Access Protocol (SOAP)
Systems Integration
Apex Code
Postman
Snowflake
Apex Programming
Enterprise Integration
Salesforce Object Query Language (SOQL)
3-tier Architectures
Crud

Job description

  • Looking for experienced Salesforce Service Cloud professionals to support enterprise-scale production simulation and stabilization activities for a complex Salesforce ecosystem., · Analyze and troubleshoot complex Salesforce Service Cloud issues escalated from Tier 1 and Tier 2 support teams
  • Manage Tier 3 incident lifecycle activities including:

o Ticket triage

  • Research and analysis
  • Root cause identification
  • Defect/bug ticket creation

Coordinate with Tier 2 support teams and external vendors for issue resolution activities

Support production simulation activities, workshops, office hours, and user onboarding support sessions

Analyze Salesforce logs, integrations, automation flows, and platform behavior to isolate failures

Review existing Salesforce codebase and configurations to identify probable issue sources

Identify whether issues are related to:

o Apex logic

  • LWC/UI behavior
  • Flows/process automation
  • Integration/API failures
  • Security/FLS/sharing
  • Deployment/configuration inconsistencies
  • Data/state inconsistencies

Draft and document detailed defect reports and operational findings for engineering teams

Support communication activities related to:

o Release notes

  • Workarounds
  • Planned downtime
  • Production support notifications
  • Escalation communications

Participate in incident trend analysis and provide recommendations on recurring issues and platform stability concerns

Support operational readiness and production stabilization initiatives

Requirements

  • The role involves Tier 3 incident analysis, troubleshooting, defect isolation, production simulation support, and coordination with Tier 2 support teams and system integrators. Candidates should possess strong technical troubleshooting capability across Apex, LWC, Flows, integrations, and Salesforce platform configurations.
  • The primary expectation is rapid issue triage, root cause analysis, defect identification, and operational support during production simulation and stabilization phases.
  • Candidates must be comfortable operating in enterprise support environments involving multiple vendors, high visibility incidents, evolving operational processes, and fast-paced troubleshooting scenarios.

Mandatory Skills : Service Cloud, Production Support, Apex, Triggers, Lwc

Desirable Skills: Mulesfot ,Snowflake ,Copado, SmartyStreets

Roles & Responsibilities

Required Experience

5+ years of Salesforce experience

Strong experience in enterprise Salesforce implementations

Experience in production support, hypercare, stabilization, or managed services environments

Experience handling Sev1/Sev2 enterprise incidents preferred

Experience supporting large and complex Salesforce orgs with multiple integrations and automation layers

Experience taking over or supporting implementations built by other vendors highly preferred

Experience participating in production simulation, operational readiness, or go-live support activities preferred, Salesforce Platform & Service Cloud

· Strong hands-on experience in Salesforce Service Cloud

  • Experience with:

o Case Management

  • Omni-Channel
  • Queues and Assignment Rules
  • Email-to-Case
  • Knowledge Management
  • Approval Processes
  • Experience Cloud
  • Service Console

Apex & Platform Troubleshooting

· Strong Apex development and troubleshooting skills

  • Strong understanding of:

o Bulkification

  • Exception handling
  • Test coverage best practices

Strong understanding of:

o SOQL/SOSL optimization

  • Governor limits
  • Transaction boundaries

Ability to read and understand existing Apex code quickly

Experience analyzing:

o Triggers

  • Batch Apex
  • Queueable Apex
  • Future Methods
  • Platform Events
  • Async processing patterns

Strong debug log analysis capability with ability to quickly trace execution paths

Ability to identify:

o Governor limit issues

  • Recursion issues
  • Transaction failures
  • Automation conflicts

Automation & Configuration Analysis

· Strong understanding of:

o Record-triggered Flows

  • Validation Rules
  • Permission Sets
  • Profiles
  • Sharing & Visibility
  • FLS and CRUD controls

Strong understanding of Flow vs Apex interactions

Ability to trace issues across:

o Triggers

  • Flows
  • Validation Rules
  • Process automation chains

Ability to identify automation overlaps and conflicting execution paths

Lightning Web Components (LWC)

· Strong understanding of LWC architecture and troubleshooting

  • Experience debugging:

o Wired vs imperative calls

  • Component communication
  • UI state inconsistencies
  • Cache/refresh behavior
  • Browser console and network issues

Integration & API Troubleshooting

· Experience troubleshooting REST/SOAP integrations

  • Hands-on experience using Postman
  • Understanding of:

o Named Credentials

  • Authentication and authorization failures
  • API payload analysis
  • Middleware/integration debugging
  • Async integration patterns

Ability to review and analyze integration logs across Salesforce and external systems

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