Ram Card Center Operations Coordinator

Reporting to the Director, Ram Card Center, the Ram Card Center Operations Coordinator is responsible for managing the daily operations of the Ram Card Center, coordinating the activities of its student staff, and ensuring its efficient operation. The Ram Card Center Operations Coordinator will also assist in supporting the daily operations of Campus Services in managing the setup of ticketed events in our VBO ticketing software, Atrium Campus Card software, student organization needs, and their associated processes. The Ram Card Center Operations Coordinator will also manage the Ram Card and Event Ticketing websites and social media., · Manage day-to-day operations of the Ram Card Service Center including the Ram Card production and distribution, monitoring office email, answering phones, and assisting students, faculty and staff needs.

· Assist in the hiring, training and supervision of part-time student employees.

· Responsible for accurate collection of cash deposits, credits to students/faculty/staff accounts, debits to accounts and for ensuring daily system reconciliation and third-party payments of the Ram Card.

· Ensure exceptional customer service to WCU faculty/staff and students, third-party merchants, and Ram Card Center patrons with 100% resolution/satisfaction being the goal.

· Responsible for maintaining Ram Card Center product materials inventory.

· Prepare and maintain equipment inventory/maintenance.

Principle Duties and Responsibilities - Support:

· Assist in supporting the Ram Bucks Off-Campus Merchant network including merchant support, location installations and new merchant outreach.

· Assist in supporting WCU Dining Services , POS management and Atrium Campus Card services.

· Assist in supporting the Campus Services section with VBO ticketing management.

· Staying current with related technology/new applications.

Principle Duties and Responsibilities - Web Site/Social Media & Graphic Design Support:

· Responsible for the continued development and maintenance of the Ram Card and Event Ticketing websites and social media accounts.

· Responsible for the continued development and maintenance of the SSI Ticketing website.

· Responsible for the design of marketing materials intended to encourage Ram Card and Ram Bucks usage, and merchant program participation.

· Responsible for the design of Ram Bucks-related card products.

· Responsible for the maintenance of the Ram Card Photo Upload portal including photo approval/rejection process.

Principle Duties and Responsibilities - Other:

· Assist with the New Student Orientation presentation creation and delivery.

· Assist in the preparation of Ram Card Center policies and procedures.

· Perform other duties as assigned by the Director, Ram Card Center.

Do you have experience in Working with students?, Do you have a Bachelor's degree?, o Bachelor's Degree or some college and/or relevant work experience.

o West Chester University graduate a plus!

· Work Experience

o Experience with, and comfort working with software and technology.

o Experience in graphic design and/or marketing and/or business management.

o Experience in managing social media accounts.

o University student work experience a plus!

· Other Skills:

o Experience working with hardware and software.

o Experienced with MS Outlook, MS Word, MS Excel. MS PowerPoint.

o A desire to exceed customer expectations.

o Web design software experience a plus!

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance