NOC Specialist

A telecommunications client of Insight Global is looking to bring on a NOC Specialist to join their growing team. This individual will support a population of users consisting of customer service representatives, and corporate support associates with any and all hardware, software, or networking related issues. This is a 6 month contract to hire, that is expected to be 100% onsite. There will be some night coverage as well as weekend coverage, so this candidate needs to be willing and able to do so.

Core Responsibilities:

• Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email.

• Provide onsite and remote Software, Hardware, and networking support.

• Account Password resets, unlocks.

• VPN account management and troubleshooting.

• Call center software troubleshooting.

• Assist with new user onboarding and equipment deployment

• Utilize and maintain asset tracking system

• Format and re-image new and returned assets.

• Assign users and computers to proper groups in active directory.

• Assist with creation and removal of user accounts.

• Proficient with Windows 10 and Microsoft Office suite.
• Laptop & PC imaging and configuring.
• Experience with Networking, Wifi, and VPN.

Nice to Have Skills & Experience

• Team player with high school diploma or equivalent.
• 2+ years in IT related field preferred.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.