Systems Sustainment Engineer - Level 4

The GWS Sustainment Engineering team is seeking a highly skilled Systems Sustainment Engineer (Level 4) to support the resolution of operational issues across Global Missile Defense (GMD) sites and laboratories. The incumbent will act as the principal technical liaison between GWS and the field, develop long-term remedial strategies, and present status and solutions to the GWS Mission-Design Authority (MDA) and other senior stakeholders. This role demands deep expertise in both hardware and software domains, proven leadership in process improvement, and the ability to drive cross-disciplinary teams toward mission-critical outcomes.

Core Responsibilities:

• Lead issue-resolution cycles - own end-to-end troubleshooting of hardware, firmware, and software anomalies reported from GMD sites; provide on-site support when required.

• Develop and approve work instructions - author clear, executable procedures; review and certify peer-generated instructions for safety and compliance.

• Drive long-term sustainment solutions - perform root-cause analysis, propose design changes, and coordinate with product owners to implement fixes across the production baseline.

• Technical communication - produce concise status briefs, post-mortem reports, and presentation decks for senior leadership, the MDA, and DoD customers.

• Process improvement - lead Kaizen/Lean initiatives to reduce mean-time-to-repair (MTTR) and improve configuration-management workflows.

• Mentor junior engineers - provide guidance, code/review reviews, and training on system architecture, troubleshooting methodology, and documentation standards.

• Collaborate with multi-disciplinary teams - integrate inputs from Systems Engineering, I&T, Modeling & Simulation, HW/SW/FW development, and logistics (EBOM/IPL).

• Toolset stewardship - maintain and enhance usage of SAP HANA, SAP Production, Jira, Tableau, and Microsoft Office suite within the sustainment environment.

• Security & compliance - ensure all activities comply with DoD security policies, maintain Secret clearance, and safeguard classified information.

• Travel support - attend on-site events, corrective action workshops, and customer reviews at GMD installations.

• (Level 4) A STEM B.S. degree in Engineering, Physics, Computer Science, or related STEM field and 8 years of relevant experience; M.S. degree and 6 years of relevant experience or PhD and 4 years of relevant experience
• Active DoD Secret clearance
• Demonstrated problem-solving on complex HW/SW issues
• Proficiency with SAP Production (or SAP HANA), Jira, Tableau, MS Office
• Ability to read and interpret system drawings, wiring diagrams
• Experience authoring clear, executable work instructions
• Proven record of implementing process improvements
• Excellent written and verbal skills; ability to brief senior customers
• Effective collaborator in multidisciplinary environments
• Ability to work in secure, closed-area facilities; occasional travel to GMD sites, * Direct experience supporting weapon-system platforms and mission-critical sustainment.
• Hands-on troubleshooting of both hardware and software under production constraints.
• Experience in Agile Scrum environments; Certified Scrum Master (CSM) a plus.
• Advanced proficiency with Tableau or comparable data-analysis/visualization tools.
• Exposure to Department of Defense (DoD) contracts (2 + years).
• Knowledge of Engineering Bills of Materials (EBOMs) and Indentured Parts Lists (IPLs) for obsolescence and lifecycle management.
• Prior involvement with Model-Based Systems Engineering (MBSE) tools (e.g., Cameo, MagicDraw).

Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success. The benefits at Northrop Grumman are flexible and customizable, allowing you to select options that best meet your needs and your family's. Your benefits will include the following:

• Health Plan
• Savings Plan
• Paid Time Off
• Education Assistance
• Training and Development
• Flexible Work Arrangements

https://benefits.northropgrumman.com/us/en2/BenefitsOverview/Pages/default.aspx

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Primary Level Salary Range: $135,800.00 - $203,600.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.