Field Information Technology Technician

POSITION SUMMARY: The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

Device Provisioning & Configuration

• Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
• Ensure all devices are properly integrated into the field's network infrastructure.

Network Support & Maintenance

• Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
• Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.

Technical Support & Issue Resolution

• Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.
• Document resolutions and create user-facing guides and FAQs to facilitate self-service.

Asset Management

• Track and maintain an inventory of company computing assets tied to operating fleet equipment.
• Ensure accurate records of hardware deployments, configurations, and maintenance schedules.

System Monitoring & Reporting

• Utilize monitoring tools to oversee system performance and identify potential issues proactively.
• Generate reports on system health, ticket resolutions, and maintenance activities.

Compliance & Documentation

• Ensure all IT operations comply with company policies and industry regulations.
• Maintain comprehensive documentation of IT procedures, configurations, and support activities.

Continuous Improvement

• Stay updated with the latest industry trends and technologies relevant to field IT operations.
• Recommend and implement improvements to enhance system efficiency and reliability.
• Perform other related duties as assigned to assist with successful operations and business continuity.

Do you have a valid Driver's License license?, Do you have experience in IT department experience?, Do you have a High school diploma or GED?, * Must be legally authorized to work in the United States without the need for sponsorship.

• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in person, predictable attendance in The Woodlands, TX.
• Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Ability to travel to remote fleet sites as needed.
• Industry certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)., * High School Diploma or GED required.
• Minimum 2 years of experience in IT hardware/software installation and basic networking.
• Proficiency with Windows OS administration and patching tools.
• Prior experience in a field or fleet-based IT environment is a plus., * Problem-solving orientation - ability to troubleshoot, diagnose, and resolve technical issues independently.
• Customer service mindset - provides effective and respectful support to non-technical users.
• Attention to detail - ensures accuracy in asset tracking, documentation, and configuration settings.
• Time management - capable of handling multiple tickets and field requests with prioritization.
• Adaptability - thrives in a fast-paced, fleet-operational environment with frequent equipment movement.
• Initiative - proactively identifies opportunities for IT process improvement and optimization.
• Collaboration - works effectively with field technicians, fleet operators, and IT leadership.
• Proficiency in Windows OS environments and system administration tools.
• Solid understanding of LAN/WAN, DHCP, DNS, TCP/IP, and basic routing concepts.
• Experience with deploying and maintaining IT hardware such as PCs, printers, switches, and access points.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools.
• Knowledge of patch management tools and endpoint security solutions.
• Competency with Microsoft Office 365 Suite, Teams, and mobile device setup.
• Ability to read and interpret technical documentation, system logs, and network diagrams.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to walk, sit, climb, bend, reach, and squat/kneel. The Field IT Technician works primarily indoors and will be sitting for prolonged periods of sitting at a desk and working on a computer. Must be able to access and navigate each department at the organization's facilities. The Field IT Technician may be required to lift heavy objects; therefore, the Field IT Technician must be able to lift 25lbs.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination, depending on job demands.

Pulled from the full job description

• Paid training
• On-the-job training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance