IT Administrator

Job Summary: The Help Desk Administrator provides technical support and troubleshooting assistance to employees across Project HOME locations. This role supports hardware, software, networking, telecommunications, printers/copiers and audiovisual systems while ensuring timely resolution of Help Desk requests. The Help Desk Administrator also manages the Help Desk ticketing system, assists with system maintenance and end-user training and delivers high-quality customer service in a fast-paced, mission-driven environment., * Primary management of Help Desk ticketing system: including setting, managing, and reporting

• Provide technical assistance and support to employees in resolving technical problems and issues with hardware and software

• Respond to queries either in person or remotely and run diagnostic programs to identify issues

• Manage ordering, receiving, and distribution of consumables and repairs for all Project HOME printers and copiers

• Isolate problems and determine and implement solutions in a timely manner

• Assist in maintaining and updating hardware and software systems

• Ensure that all support requests are properly logged and tracked

• Provide support for teleconference and video conference systems

• Train end-users on new software and hardware systems, when necessary

• Providing off-hours support for business-critical issues

Do you have experience in Technical documentation?, Minimum Experience:

• At least two years' experience in a similar role.

• Candidates must have knowledge of commonly used concepts, practices, and procedures within end-user and Help Desk support

• Ability to create and\or maintain systems and process documentation for end users and IT department

• Experience in providing technical assistance and support

• Strong communication skills and ability to explain technical concepts to non-technical individuals

• Able to work effectively independently and collaboratively

• Able to successfully manage multiple tasks

• Willingness to provide after-hours support for emergencies and occasional weekend maintenance activities.

• Ability to provide efficient transportation between sites

Preferred Experience:

• Certifications in Microsoft, Cisco, Citrix, or VMware technologies.

Core Skills:

• Exceptional organizational skills, able to manage multiple projects at once while meeting deadlines effectively. Able to prioritize tasks well.

• Excellent communication skills, both verbally and in writing

• Excellent interpersonal skills to work collaboratively with all levels of staff and across all departments and locations. Stays calm under pressure

Physical requirements:

• Sedentary work that primarily involves sitting/standing.

• ABILITY TO MOVE EQUIPMENT/ MATERIALS WEIGHING UP TO 50 LBS

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, BENEFITS: Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company-funded life and disability insurances, paid parental leave, spending accounts, and a 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals, which include paid sabbatical leave.