OPS Distributed Computer Systems Spec

Provide technical support and troubleshooting for software, hardware, telephone, and communication issues.

Administer and maintain Windows 11 operating systems and end-user computer systems.

Support Microsoft 365, Microsoft Teams, Microsoft Intune, Active Directory, Adobe products, and mobile devices.

Install, configure, and maintain computer hardware, software, peripheral equipment, and communication components.

Respond to, document, track, and resolve Help Desk tickets while maintaining ownership of assigned issues.

Assist users through remote access support tools and provide timely issue resolution or escalation when necessary.

Test and monitor software, hardware, and peripheral equipment for compatibility, effectiveness, and user functionality.

Assist with major projects, minor projects, and other assigned technical tasks.

Maintain and update operational procedures, processes, and technical documentation.

Communicate effectively with users and team members while utilizing strong problem-solving and organizational skills.

Performs other duties as assigned.

Six years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and two years experience in computer systems analysis, computer programming or in planning or designing distributed computer systems can substitute for the required experience.

Preferred Qualifications:

Preference may be given to candidates with the following qualifications:

This is an entry level IT position. All technology-related experience and training may be considered when assessing a candidate's qualifications.

Requirements:

Employment in this position is contingent upon a satisfactory Level 2 background check at no cost to the candidate.

Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday. Not eligible for Telework., Proficient in the administration and maintenance of Windows 11 operating system.

Knowledge and experience in the administration, maintenance, and analysis of PC/laptop hardware.

Knowledge and experience with IT service ticket systems and tracking user problems.

Knowledge and experience with Microsoft Teams.

Knowledge and experience working in a Help Desk environment.

Knowledge and experience supporting users through remote access software.

Ability to work independently and as a team member.

Ability to utilize problem-solving techniques.

Ability to comprehend, develop, and interpret technical documentation.

Ability to communicate effectively.

Strong organizational skills.

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy. Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people. Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative and committed to the vitality of the state and its environment.