Technical Support Representative

Salesforce, Multitasking Communication Customer Service Customer Support Telephone Skills Business Valuation Full Stack Development Performance Improvement Artificial Intelligence Business Transformation Critical Illness Insurance Team Performance Management Customer Relationship Management, Build and maintain subject matter expertise of Axon processes and solutions related to this role Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases Provide accurate, valid and complete information by using the right processes/tools Meet personal/team performance targets around phone and case metrics Send process or performance improvement suggestions to your Support Manager

Customer service, Customer support, Email, Chat, salesforce, CRM, MS Dynamics, Mutli channel, InContact, multi tasking

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, Operations Salesforce Multitasking Communication Customer Service Customer Support Telephone Skills Business Valuation Full Stack Development Performance Improvement Artificial Intelligence Business Transformation Critical Illness Insurance Team Performance Management Customer Relationship Management +0

Google IT Support Technical Support Representative TEKsystems Scottsdale, AZ*Remote Operations Customer Service Customer Support Technical Issues Technical Support Business Valuation Process Improvement Full Stack Development Call Center Experience Communication Channels Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) +0

Google IT Support Technical Support Representative TEKsystems Scottsdale, AZ*Remote Writing Operations Technical Issues Business Valuation Process Improvement Full Stack Development Communication Channels Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Customer/Technical Support Representative TEKsystems