Help Desk Support

We are seeking a Help Desk Support professional to provide technical assistance and support to our organization. This role involves resolving technical issues for users, managing support tickets, and ensuring a high level of customer service. The position requires flexibility in scheduling and includes both remote and in-office work based on shift times., * Provide desktop and client support for Windows desktops, laptops, MacBooks, and servers.

• Support retail-specific hardware, including registers, pinpads, and handheld PDT devices.
• Perform basic user and application support, such as password resets in Active Directory, multi-factor authentication, and VPN connectivity issues.
• Utilize ticketing systems to log, track, and resolve support requests.
• Create and maintain technical support documentation and reports.
• Deliver strong customer service through effective verbal and written communication, including de-escalating situations professionally.

Experience: Candidates must have experience in technical support, including desktop support, retail hardware support, and basic user/application assistance. Proven experience with ticketing systems and writing technical documentation is required.

Technical Skills: Proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks is necessary. Knowledge of Active Directory for password resets is required., * An associate degree is strongly recommended.

Initial training of 4-6 weeks will be conducted on-site, Monday to Friday, from 8:00 AM to 5:00 PM. Post-training, candidates must have the flexibility to work any shift as needed, which may include a Sunday-Thursday or Tuesday-Saturday work week. Core support hours are 6:00 AM to 1:00 AM Monday-Saturday and 8:00 AM to 7:00 PM on Sunday. This is a hybrid role for local candidates; team members starting shifts before 11:00 AM work in the office on Tuesday, Wednesday, and Thursday, while those starting at or after 11:00 AM are fully remote.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.