IT Support Specialist

In short, this role is all about being the go-to person for keeping technology running smoothly for employees-whether they're in the office or working remotely. As an IT Support Specialist I, you'll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You'll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization. In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by:

• Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues
• Diagnosing, troubleshooting, and resolving issues both remotely and onsite
• Managing, prioritizing, and documenting support tickets with clear and timely communication
• Configuring and deploying new computers using standardized builds and endpoint management tools
• Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals
• Supporting onboarding and offboarding processes related to IT equipment
• Troubleshooting, maintaining, and supporting conference rooms and AV systems
• Providing real-time meeting support and escalating AV or vendor issues when needed
• Supporting physical security systems such as access controls and cameras
• Tracking hardware inventory and managing the device lifecycle
• Assisting with patching, updates, and endpoint compliance to maintain system health and security standards
• Documenting resolutions, processes, and recurring issues to continuously improve support efficiency
• Minimizing conference room downtime through proactive testing and rapid issue resolution
• Ensuring new hires have fully functional equipment and desk setups on day one

Do you have experience in Internal employee customer service?, Do you have a High school diploma or GED?, * Someone who takes initiative, works independently, and thrives in a fast-paced team environment

• A strong problem-solver who enjoys troubleshooting and figuring things out
• A customer-focused professional who communicates clearly and patiently with employees at all technical levels
• A reliable teammate who can juggle multiple priorities without dropping the ball
• Someone who's organized, detail-oriented, and values good documentation

The Specifics.

• 1+ year of experience troubleshooting and providing technical support
• High school diploma or equivalent work experience
• Strong troubleshooting skills across Windows and macOS environments
• Experience supporting hardware and basic networking issues
• Experience working in a ticketing system and managing competing priorities
• Excellent customer service and communication skills in a corporate environment

Nice To Have.

• Microsoft Intune and Autopilot
• Apple Business Manager and Jamf (or similar MDM tools)
• Citrix environments
• Lenovo and Apple hardware support
• Logitech conference and collaboration tools
• Verkada access controls and camera systems
• Microsoft 365 administration (Admin Center, user and license management)

Pulled from the full job description

• Tuition reimbursement

• 401(k)

• Health insurance

• Paid time off

• Vision insurance

• Life insurance

• Disability insurance, So What About the Perks? Perks matter

• Teamwork in Action. In this position, you'll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.