Production Support Analyst

We are seeking a Production Support Analyst to join our team. This role is responsible for responding to and resolving technical support issues, managing user queries, and handling feed and batch support items. The ideal candidate will utilize various framework tools for updates and reporting, manage incidents, and contribute to documentation and knowledge management., * Respond to and resolve technical support issues for CPM.

• Manage the user query mailbox and ensure timely responses.
• Address feed and batch support items, including managing alerts and monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, provide user notifications, and handle escalations.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams to follow up on resolutions.
• Assist with metrics reporting and business continuity testing.
• Organize and lead meetings for issue resolution.
• Identify opportunities for automation to reduce manual tasks.

Experience: 3 to 5 years of Production Support experience.

Technical Skills:

• Strong SQL knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL.
• Working knowledge of ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python scripting knowledge.

Professional Skills:

• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team environment.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at