Distributed Computer Systems Analyst

This position is responsible for desktop and network support which includes installing, configuring, and supporting local area networks (LAN) and the wide area network (WAN). This position maintains all computer hardware and software, laptops, and network equipment at multiple sites. This position is also responsible for monitoring the network to ensure network availability to all system users and will perform necessary maintenance to support network availability. Incumbents may also assist other support staff to plan, coordinate, and implement network security measures.

DUTIES AND RESPONSIBILITES:

Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.

Assist users with identifying and solving computer hardware and software problems.

Assist users in learning proper use of computer equipment and software.

Maintain up to date knowledge of IT systems to provide authoritative information or advice on purchasing and use of computer systems and programs.

Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure.

Conduct and verify data backup of servers under his/her authority.

Conduct comprehensive annual inventories of assigned computer equipment.

Maintain computer file security while incorporating new software, correcting errors, or changing individual access status.

Discuss with users and keep management informed of issues such as computer data access needs and security violations.

Monitor use of data files and regulates access to safeguard information in computer files.

Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.

Monitor system performance and equipment capacity requirements.

Implement procedures for installing, using, and solving problems related to communications hardware and software.

Use computer devices and software to prevent unauthorized access of the Agency's data and property.

Execute the Agency's plan of action for distribution, setup, and installation of equipment, wiring, and programs.

Performs other related work as required.

Knowledge and experience supporting Windows Server 2019 and desktop computers running Windows 11.

Knowledge and experience with Microsoft Office and OWA.

Knowledge of Microsoft System Center Configuration Manager.

Knowledge and experience working with Backup Exec and TrendMicro Anti-virus software.

Knowledge of distributed processing operations, procedures, and equipment.

Knowledge of problem-solving techniques.

Knowledge of computers and software.

Knowledge of the principles, practices, and techniques of computer systems analysis.

Ability to work independently and as a team member.

Ability to understand and apply laws, rules, regulations, policies and procedures.

Ability to process information logically and solve problems.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to plan, organize and coordinate work assignments.

Ability to remotely troubleshoot and resolve technical incidents.

Strong organization skills are necessary.

PREFERRED QUALIFICATIONS:

Experience troubleshooting and repairing desktop, laptop, server, and other IT hardware and software.

Experience assisting users with hardware and software issues and training users on proper system use.

Experience supporting data backup processes and system security practices.

Experience conducting equipment inventories and maintaining asset accountability.

Experience monitoring system performance and supporting multi-site environments.

SPECIAL NOTES:

All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.

This employer participates in E-Verify (Employment Eligibility).

Positions that require a driver's license and it is listed on the position description - A valid driver's license is required. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable. (Those classes that require a valid driver's license, the statement must be on the position description).

Salary: $1,679.41 Biweekly. (In accordance with current spending restrictions, if the appointment is an internal promotion the position will be filled at the minimum of the pay grade or up to 5% of the employee's current rate, whichever is higher.)