Senior Network Engineer (6185)

Network Architecture & Engineering:

• Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
• Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
• Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
• Ensure network designs comply with security policies and industry best practices
• Evaluate new and emerging network security trends, products and technologies

Operations & Support:

• Provide end-to-end technical support-from endpoints to cloud data centers
• Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
• Use Automation/Scripting for troubleshooting and administration of repeated tasks
• Use Splunk to proactively analyze trends and alert on issues
• Manage scheduled and emergency maintenance of network infrastructure
• Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
• Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
• Participate in on-call rotation

Collaboration & Documentation:

• Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
• Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
• Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
• Communicate clearly with both technical and non-technical stakeholders

Work with application owners on troubleshooting issues, even though it may not be a network-related issue

Internal Responsibilities:

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

• 8+ years of overall network technology experience
• 3+ years of experience with networking and security technologies in a retail environment working directly with store cast
• 3+ years' experience in Layer 7 Firewalls (Fortinet, PAN)
• 2+ years hands-on experience with cloud networking (Azure preferred)
• Must have Aruba wireless experience
• Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
• Automation and GenAI experience a big plus
• Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI
• Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
• Load balancer experience (F5 and other LB technologies)
• Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
• Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
• Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
• Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership
• Soft skills â?? verbal and written communication are key attributes to be successful in this position
• Be able to understand business needs and translate technical tasks
• Must be results-oriented, self-motivated, and possess high energy
• Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
• Self-starter with a proactive approach-drives improvement without waiting for instruction

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You'll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints., The itD Digital Experience: Joining us means you'll be part of our global community, you have a say about your own career journey, and you'll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.