Help Desk/Desktop Support Analyst

• Provide first-line and deskside technical support for users experiencing issues with Windows systems, desktop applications, and related equipment.
• Troubleshoot and resolve incidents involving login access, system performance, software functionality, and general workstation problems in a timely manner.
• Manage user accounts and permissions within Active Directory, including routine updates and access support.
• Monitor, document, and close service desk tickets while keeping accurate records of issues, actions taken, and final resolutions.
• Install, configure, and support Microsoft Windows 10 devices to ensure consistent operation and user productivity.
• Escalate more complex technical concerns when necessary and collaborate with other support resources to restore service efficiently.
• Assist with standard desktop setup activities, including device preparation, software installation, and basic user support during deployment or refresh tasks. Requirements - Experience providing help desk, desktop support, or technical support in a detail-oriented environment.
• Working knowledge of Active Directory for account maintenance and user access support.
• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.
• Strong foundation in basic troubleshooting for hardware, software, and desktop-related issues.
• Ability to manage and update service desk tickets with clear and organized documentation.
• Good communication skills with the ability to support users in a courteous and detail-oriented manner.
• Capability to prioritize multiple requests and respond effectively in a fast-paced support setting. Technology Doesn't Change the World, People Do.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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