Senior Manager, Core Infrastructure

UJET, INC.
Charlotte, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 190K

Job location

Remote
Charlotte, United States of America

Tech stack

Software as a Service
Cloud Computing
Identity and Access Management
Image Management
Cloud Services
Load Balancing
Cloud Platform System
Delivery Pipeline
Multi-Cloud
HybridCloud
Infrastructure Automation Frameworks
Terraform

Job description

  • Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
  • Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
  • Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
  • Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
  • Drive continuous improvement in processes, automation, and infrastructure reliability.
  • Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.

Requirements

Do you have experience in Tooling?, * 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.

  • Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
  • Hands-on experience with IaC tools (Terraform).
  • Proven track record of designing and operating scalable, reliable cloud systems.
  • Strong leadership, communication, and team-building skills.
  • Ability to balance strategic thinking with hands-on technical understanding., * Experience base image management, and automated upgrades.
  • Familiarity with multi-cloud or hybrid cloud environments.
  • Knowledge of security best practices in cloud infrastructure.
  • Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
  • Comfort working cross-functionally with product, engineering, and operations teams.

Benefits & conditions

2.72.7 out of 5 stars Charlotte, NC Remote $170,000 - $190,000 a year, Pulled from the full job description

  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Commuter assistance, Annual US Hiring Range: $170,000 - $190,000
  • A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

#LI-Remote

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

  • Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
  • Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
  • Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.

About the company

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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