Partner Success Manager (Lead Gen & CRM)

• The primary point of contact for the highest value customers (agencies and directs), fully responsible for customer retention and relationship with Constant Contact.
• An extension of the high-value agency's team, sometimes attending meetings internal to the customer's business.
• Build and manage relationships with assigned partners, ensuring they feel supported, valued, and primed for success.
• Act as a strategic consultant, helping partners and customers grow and maximize satisfaction with Constant Contact.

Drive Strategic Growth

• Conduct regular check-ins with partners and direct customers to align on their goals, address their needs, and unlock opportunities for growth.
• Drive monthly revenue retention and customer satisfaction for a portfolio of key accounts through proactive relationship management, strategic planning, and performance optimization.

Optimize Platform Performance

• Monitor partner and direct customer performance metrics, analyze results, and make actionable recommendations to help them optimize their Constant Contact experience.
• Analyze account data and KPIs to identify opportunities for growth, mitigate churn risks, and develop strategies that maximize customer value and revenue retention.
• Respond promptly to inbound requests (calls, emails, cases), ensuring fast and thorough follow-up to resolve issues and foster trust.

Create & Lead Enablement Initiatives

• Develop sales enablement resources, training materials, webinars, and instructional content to support partner sales and usage.
• Conduct live webinars, product demos, and partner training sessions, showcasing platform capabilities and best practices.

Be the Product Expert

• Serve as a trusted product expert on agency client calls, answering questions and demonstrating how Constant Contact's Lead Gen & CRM solution can meet their needs.
• Serve as a Technical Account Manager, overseeing account-specific configuration, identifying new functional requirements, and collaborating with internal teams to build and implement customized solutions.
• Collect and share valuable partner Zee feedback with internal teams to influence future improvements to our platform and partner programs.

Provide Exceptional Support

• Act as the primary liaison between key accounts and internal departments (Support, Compliance, Product, Billing) to ensure seamless communication, issue resolution, and enhanced customer experience.
• Oversee highly sensitive escalations internally, including interfacing with C-Level Executives.
• Handle escalated issues with professionalism and care, ensuring customers have a seamless experience with Constant Contact.

Onboard & Train Partners

• Lead onboarding sessions for new partners and direct customers, setting them up for success from day one.
• Offer refresher training for existing customers as needed, ensuring they're up to speed on the latest tools and strategies.

Manage Administrative Tasks

• Handle some administrative tasks, such as managing general inboxes, processing contract requests, and assisting with customer addenda.

Do you have experience in SaaS (as product category for technical sales engineers)?, Do you have a Associate's degree?, * Education: Associate's Degree preferred.

• Experience: You bring at least 3+ years in a client-facing role at a SaaS company.
• Digital Marketing Savvy: You understand online marketing tech and strategies and are well-versed in CRM systems. Experience with marketing automation is strongly preferred.
• Confident Communicator: You have strong written, verbal, and public speaking skills and enjoy presenting to groups online and in person.
• Resourceful & Independent: You excel at prioritizing, managing your schedule, and meeting deadlines with minimal supervision.
• Flexible & Adaptable: You thrive in a fast-paced environment and quickly adapt to changing priorities.
• Team Player: You work well in a collaborative environment and are always willing to jump in and support the team.
• Tech-Friendly: Familiarity with Google Suite (Slides, Docs, Sheets) is a plus.
• Ready to Travel: You're open to traveling several times a year for partner events and training sessions.

3.63.6 out of 5 stars Gainesville, FL Hybrid work $66,000 - $82,500 a year, Pulled from the full job description

• Health insurance
• Paid time off, * We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a business owner. There's something so profoundly rewarding about knowing your work empowers people everywhere to grow their businesses. Here, we all play an integral part in helping our agency partners and direct clients succeed by giving them all the help and tools they need to grow online, optimize their marketing efforts, and win new business. We're energized by new challenges and new possibilities!