Service Now Architect

TECHOAUTH SOLUTIONS LLC
Phoenix, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote
Phoenix, United States of America

Tech stack

API
Amazon Web Services (AWS)
Computing Platforms
Audit Trail
Azure
Cloud Computing
Configuration Management Databases
Computer Security
Continuous Integration
Data Governance
Noise Reduction
Github
Monitoring of Systems
Information Systems Security Architecture Professional
Network Architecture
Performance Tuning
Role-Based Access Control
Release Management
Azure
Prometheus
Runbook
Simple Object Access Protocol (SOAP)
Systems Integration
Datadog
Data Logging
Google Cloud Platform
Okta
ServiceNow IT Service Management
Cloud Monitoring
Mttr
Gitlab
Information Technology
Cloudwatch
Splunk
Jenkins
ServiceNow

Job description

As a ServiceNow Architect, you will lead the design, development, and implementation of enterprise ServiceNow solutions. You will work closely with business and technical stakeholders to translate requirements into scalable, secure, and high-performing platform architectures. This role requires deep expertise in ServiceNow modules, integrations, and enterprise architecture best practices.

Architecture & Platform Design

  • Define end-to-end ServiceNow platform architecture across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and custom apps.

  • Design scalable, secure, and high-availability ServiceNow solutions aligned with enterprise standards.

  • Establish domain separation, CMDB architecture, data models, and integration patterns.

  • Act as the final technical authority for ServiceNow design decisions.

ITSM / ITOM / Observability

  • Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog.

  • Design ITOM solutions including Discovery, Service Mapping, Event Management, and AIOps.

  • Integrate ServiceNow with monitoring & observability tools (Datadog, Splunk, CloudWatch, Azure Monitor, Prometheus).

  • Enable event correlation, alert noise reduction, and automated remediation.

  • Align ServiceNow with SRE principles (SLIs, SLOs, error budgets, MTTR reduction).

CMDB & Data Governance

  • Own CMDB architecture and governance, ensuring data accuracy, completeness, and compliance.

  • Define CI classes, relationships, reconciliation rules, and data sources.

  • Drive CMDB health KPIs and compliance reporting.

  • Align CMDB with cloud, application, and network architectures.

Integrations & Automation

  • Architect integrations using REST, SOAP, MID Server, IntegrationHub, Spokes, and Event APIs.

  • Design bi-directional integrations with:

  • Cloud platforms (AWS, Azure, GCP)

  • CI/CD tools (Jenkins, GitHub, GitLab)

  • Identity systems (AD, Azure AD, Okta)

  • Monitoring, logging, and security platforms

  • Implement workflow automation using Flow Designer, Orchestration, and Runbooks.

Security, Compliance & Performance

  • Design secure architectures with RBAC, ACLs, data separation, encryption, and audit logging.

  • Ensure compliance with SOX, SOC2, ISO, HIPAA (as applicable).

  • Lead performance tuning, instance optimization, and upgrade planning.

  • Define platform resiliency and DR strategies.

Governance & Best Practices

  • Define and enforce ServiceNow development standards and best practices.

  • Establish release management, upgrade strategy, and CI/CD for ServiceNow.

Requirements

Do you have experience in Stakeholder management?, * 10+ years of IT experience with 6+ years in ServiceNow.

  • Strong hands-on experience as a ServiceNow Architect or Lead Developer.

  • Deep expertise in ITSM, ITOM, CMDB, and ServiceNow core platform.

Flexible work from home options available.

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