MSP Support Technician II

Kobus Technologies LLC
Bossier City, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 40K

Job location

Bossier City, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Backup Devices
Dynamic Host Configuration Protocol
Disaster Recovery
DNS
Hyper-V
Networking Hardware
Virtual Private Networks (VPN)
Network Troubleshooting
Windows Server
Network Architecture
Networking Basics
TCP/IP
Virtual Local Area Networks
Virtualization Technology
Wireless Networks
Firewalls (Computer Science)
Network Server
VMware

Job description

Kobus Technologies is seeking an MSP Support Technician II to join our growing Managed Services team. This role is responsible for providing advanced technical support across workstation, server, network, and Microsoft 365 environments for multiple business clients., * Diagnose and resolve escalated workstation, server, and networking issues

  • Support Windows 10/11 and Windows Server environments
  • Configure and troubleshoot switches, firewalls, wireless networks, and VPNs
  • Manage Active Directory, Group Policy, and Microsoft 365 environments
  • Perform server patching, backup management, and disaster recovery support
  • Install and deploy workstations, servers, and network equipment
  • Assist with virtualization platforms including Hyper-V and VMware
  • Provide both onsite and remote support for business clients
  • Maintain accurate documentation of tickets, configurations, and network changes
  • Communicate professionally with clients regarding service requests and resolutions
  • Recommend hardware and software improvements when appropriate

Requirements

Do you have a valid Driver's License license?, Do you have experience in Network infrastructure?, The ideal candidate will have prior IT support experience, strong troubleshooting abilities, and excellent customer service skills. This position requires the ability to manage escalated support requests, work independently, and maintain professionalism in fast-paced client environments., * 2+ years of IT support experience

  • Strong knowledge of Windows operating systems and business IT environments
  • Experience with networking fundamentals including TCP/IP, VLANs, DHCP, DNS, and VPNs
  • Experience with Active Directory and Microsoft 365 administration
  • Excellent troubleshooting and customer service skills
  • Strong written and verbal communication skills
  • Ability to work independently and manage priorities effectively
  • Valid driver's license and reliable transportation

Preferred

  • Previous MSP experience
  • CompTIA A+, Network+, or Server+ certifications
  • Microsoft certifications
  • Experience with Hyper-V or VMware
  • Experience with firewalls, managed switches, and cybersecurity solutions

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, * 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Apply for this position