Application System Analyst - Principle

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals.

Our team works in a fast-paced, innovative, and product-focused environment dedicated to advancing the digital patient experience through Epic MyChart. The Principal Analyst plays a key role in shaping and delivering solutions that span virtual care, on-demand capabilities, pharmacy, and lab, while balancing strategic priorities with day-to-day operational excellence. Success in this role requires the ability to collaborate effectively with stakeholders at all levels of the organization, communicate clearly across technical and non-technical audiences, and provide guidance and mentorship to junior analysts to build team capability and ensure high-quality outcomes.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont & Washington.

This position is fully remote with shifts Monday - Friday., The Principal analyst is responsible for providing overseeing technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

Certified in Epic MyChart, Cadence and Prelude, preferred current version November 2025.

Experience with Service Now for change management and incident response.