Information Technology Officer

Under the supervision of the Deputy Director and the IT Manager, the IT Officer works as part of a small team responsible for the JVI's IT and audiovisual environment.

The Infrastructure Includes:

• Local area network, servers, and back-up systems
• Security infrastructure (firewall, anti-virus software)
• Video conferencing, interpretation, surveillance, and alarm systems
• Windows-based workstations and Microsoft Office
• In-house participant database and web applications
• Lecture and workshop room technology
• Building security and telephone systems

In addition to IT and AV systems, the role includes support related to facilities systems connected to JVI operations., IT Operations & User Support

• Provide technical support to end users (staff and participants) and respond to IT incidents and service requests.
• Administer user accounts and apply structured incidents and problem management.
• Troubleshoot desktop, server, hardware, and software issues.
• Train staff on new tools and technologies; prepare guidelines and documentation.

Infrastructure & Systems Management

• Support and participate in managing IT infrastructure, AV, interpretation, telephone, and security systems.
• Ensure systems are effectively protected while maintaining availability.
• Coordinate and support video-conferencing activities.
• Set up IT equipment in lecture and workshop rooms according to course requirements.

Applications & Development Support

• Maintain and enhance the JVI participant database.
• Maintain and further develop in-house systems with C#/JavaScript front-end interfaces and SQL back-end databases.

Do you have a Bachelor's degree?, The role requires a broad technical skill set, strong problem-solving ability, and a willingness to continuously learn new systems and applications., * University degree in computer science, information systems, or related field (or equivalent professional training).

• Minimum 7 years of relevant professional experience, preferably in an international organization or academic/training environment.

Technical Expertise

• Solid knowledge of MS Windows Server OS, MS Exchange, MS SQL, VMware-based server virtualization, Microsoft Office 365.
• Advanced technical knowledge of Windows 11 and Microsoft Office 365.
• Solid technical knowledge of Active Directory, Group Policy, Software deployment tools.
• Hands on experience with Software package deployment and desktop security solutions.
• Proven experience with Database concepts and operation, network management, and cloud migration/services management.
• Familiarity with C# and SQL to support internally developed systems.

Core Competencies

• Excellent problem-solving skills and results orientation.
• Strong organizational and time management abilities.
• Ability to work effectively under pressure in a team environment.
• Excellent interpersonal skills and cultural sensitivity.

Languages

• Fluency in English is required.
• Good working knowledge of German is an asset.

Additional Assets

• Experience with Moodle and/or Typo3.
• ITIL certification.

This is a full-time, fixed-term position for an initial period of two years, with the possibility of renewal for up to eight years in total. The role offers a competitive salary and benefits package commensurate with experience and qualifications.

The JVI is a flexible employer with a supportive work culture that values work-life balance. Staff members are exempt from national immigration restrictions and are employed under the legal status of employees of an international organization in Austria (no diplomatic status).