Support Engineer

We're working with a growing technology company operating in the gaming solutions sector is looking for a (QA) Support Specialist to join its technical operations team.

This role combines quality assurance testing, technical troubleshooting, hardware (deployment) and operational support. You will play a key role in ensuring that hardware systems, software releases, and client deployments meet the highest standards of reliability and performance.

Responsibilities

QA Testing & System Validation

• Perform functional and regression testing on hardware and software releases.
• Validate system stability, performance, and compatibility prior to deployment.
• Identify, reproduce, and document technical issues and inconsistencies.
• Assist in improving QA procedures, testing workflows, and release validation processes.
• Maintain detailed release documentation and testing records.

Technical Support & Troubleshooting

• Provide technical support for hardware and system-related issues.
• Diagnose and resolve technical faults both remotely and on-site.
• Investigate recurring system issues and assist in root cause analysis.
• Support clients during installations, updates, and operational incidents.
• Work closely with internal technical teams to ensure rapid issue resolution.

Hardware Deployment & Operations

• Prepare, configure, and deploy hardware systems for client installations.
• Install and configure equipment on customer sites.
• Manage hardware inventory and coordinate with suppliers to maintain stock levels.
• Ensure all deployed systems are tested and operational before delivery.
• Assist with ongoing maintenance and replacement of hardware components when required.

• Technical background in electronics, electricity, IT support, or hardware systems.
• Experience with QA testing, technical validation, or system troubleshooting.
• Strong understanding of hardware installation and diagnostics.
• Familiarity with networking fundamentals and system configuration.
• Experience supporting physical devices, kiosks, terminals, or gaming systems is considered a plus.
• Ability to document technical processes and testing results accurately.
• Comfortable working in both independent and team-oriented environments.
• Detail-oriented mindset with a strong focus on reliability and quality.

• Up to €5k
• Full package including company car
• Flexible working environment & remote options
• Laptop and mobile phone with subscription
• Health and group insurance
• Meal vouchers
• Additional paid vacation days
• Opportunity to work on large-scale hardware and system deployments within a growing technical environment