Global IT Manager

We are seeking a Hands-on Global IT Manager to lead our IT operations across multiple regions. In this position you will lead a team of engineers while remaining actively engaged in troubleshooting, system configuration, and technical execution.

What You'll Do

• Lead and manage a team of IT engineers supporting global operations across multiple regions.
• Act as a hands-on technical leader-willing to actively troubleshoot, configure systems, and support critical issues when needed.
• Ensure high availability, performance, and security of the company's IT infrastructure.
• Oversee and participate in the design, implementation, and maintenance of IT systems (endpoints, servers, cloud services, and business applications).
• Own incident management processes, including escalation, root cause analysis, and continuous improvement.
• Drive standardization, automation, and scalability of IT operations in a growing, dynamic environment.
• Collaborate closely with Security, DevOps, and business teams to ensure systems meet both operational and compliance requirements.
• Ensure adherence to security policies, best practices, and regulatory requirements (e.g. SOC, ISO, GDPR).
• Manage vendors and external partners where applicable.
• Maintain clear and up-to-date technical documentation., * Challenging and creative technology environment with a great deal of freedom and responsibility.
• Growth and well-being through access to platforms like Pluralsight, GoodHabitz, and OpenUp.
• Flexible work schedule/hybrid working model.
• International team and fantastic work environment.
• Team building activities and charity donation programs.

Do you have experience in Software development?, * Proven IT leadership experience in fast-paced, scaling, or startup-like environments, combined with a strong ownership mindset, pragmatism, attention to detail, and willingness to "roll up your sleeves" and directly engage in technical work when required.

• Strong knowledge of the Microsoft ecosystem (Active Directory, Azure AD, M365) and the Atlassian Stack (Jira, Confluence, Bitbucket), alongside experience with endpoint/device management and scripting/automation skills (PowerShell, Python).
• Solid understanding of networking fundamentals (LAN/WAN, VPN, firewalls) and a strong grasp of IT security principles and best practices
• Experience operating across distributed, multi-location, international environments, backed by excellent communication skills and fluent English.

Nice to Have

• Experience with cloud platforms (Azure, AWS), MDM solutions (e.g., Workspace ONE), and VoIP systems (Amazon Connect, Zoom, SBC)
• Broader exposure to security domains (network security, IAM, security tooling) and experience supporting engineering or software development teams.

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform-the only truly global hotel technology platform-Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.