IT Support Engineer - Netherlands

A global IT services organisation supporting medium to large-scale enterprises is seeking a capable IT Support Engineer to provide on-site technical assistance to end-users within the desktop computing environment, delivering timely and accurate support across a range of simple to complex activities.

Key Responsibilities

Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices.

Respond to service requests and incidents via ticketing platform, telephone, or in-person.

Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues including monitors, keyboards, and docking stations.

Configure new employee workstations, including user account setup and permissions management.

Maintain asset inventory and ensure accurate documentation of IT equipment.

Support employee onboarding and offboarding processes from a technical perspective.

Assist remote users with VPN, remote desktop, and connectivity issues.

Collaborate with wider IT teams on escalated issues or project-related tasks.

Adhere to security protocols and assist with antivirus management, patch deployment, and data protection policies.

Required Qualifications

Degree-level education in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Demonstrable hands-on experience in a desktop support, helpdesk, or IT technician capacity.

Strong working knowledge of Windows OS, Microsoft 365, and foundational networking concepts.

Familiarity with ITSM ticketing platforms such as ServiceNow, Zendesk, or similar.

Excellent communication and interpersonal skills with a customer-focused approach.

Strong analytical and problem-solving abilities.

Preferred/Desirable

Practical experience with macOS or Linux environments.

Relevant IT certifications: CompTIA A+, Network+, or equivalent Microsoft desktop administration qualification.

Experience with Active Directory, Group Policy, and remote management solutions (eg, SCCM, Intune, or JAMF).

Degree-level education in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Demonstrable hands-on experience in a desktop support, helpdesk, or IT technician capacity.

Strong working knowledge of Windows OS, Microsoft 365, and foundational networking concepts.

Familiarity with ITSM ticketing platforms such as ServiceNow, Zendesk, or similar.

Excellent communication and interpersonal skills with a customer-focused approach.

Strong analytical and problem-solving abilities.

Preferred/Desirable

Practical experience with macOS or Linux environments.

Relevant IT certifications: CompTIA A+, Network+, or equivalent Microsoft desktop administration qualification.

Experience with Active Directory, Group Policy, and remote management solutions (eg, SCCM, Intune, or JAMF).