IT Support Engineer

We're looking for an IT Support Engineer to join our expanding support team.

You'll work closely with the wider support team and Technical Lead to ensure we continue delivering a high standard of service as the business grows. This is a varied role that combines technical problem-solving, customer communication, and infrastructure management.

Following your initial onboarding period, this role will become hybrid. Our office is based in Manchester City Centre.

Working Hours

Standard hours are 8:30am - 5:00pm, with flexibility available where needed., * Deliver IT support to clients via phone, email, and live chat

• Take ownership of support tickets and ensure issues are resolved within agreed SLAs
• Maintain high internal KPI standards around responsiveness and efficiency
• Manage client onboarding and offboarding processes
• Support and maintain Microsoft 365, Azure, and client infrastructure environments
• Perform routine maintenance across network, workstation, cloud, and cyber security platforms
• Escalate complex technical issues where appropriate while maintaining ownership of the customer experience
• Deliver a professional, friendly, and high-quality customer experience at all times
• Work collaboratively with the wider team to continuously improve support processes and standards, You'll gain exposure to a broad range of technologies including:
• Microsoft 365
• Azure
• Intune
• Microsoft Defender
• Networking & WiFi infrastructure
• Halo PSA, Datto RMM, IT Glue
• Cyber security and backup solutions

Career Progression

We're committed to helping our team develop both personally and professionally.

You'll receive:

• A clear personal development roadmap
• Fully funded training and certifications
• Ongoing mentorship and support
• Opportunities to progress into Infrastructure, Projects, Cyber Security, or Senior Technical roles as the business grows

Do you have experience in SharePoint?, Essential:

• Minimum 2 years' experience in a similar role within an MSP or IT Service Provider
• Strong knowledge of Microsoft 365, Azure, Windows environments, and general IT infrastructure
• Ability to work independently and manage workload effectively
• Excellent communication and customer service skills
• Experience using MSP support tools, ticketing systems, and remote management platforms
• Strong troubleshooting and problem-solving abilities

Desirable:

• Extensive networking knowledge and troubleshooting experience
• Experience with Microsoft Intune, Defender, SharePoint, or Entra ID
• Exposure to cyber security tools and best practices
• Microsoft certifications or equivalent technical accreditations, * working within an MSP/IT Provider: 2 years (required)

Pulled from the full job description

• Gym membership
• Company pension
• Work from home, * Salary of £28,000 - £30,000 depending on experience
• Quarterly performance bonuses
• Fully funded training and certifications relevant to your role
• Corporate gym membership
• Hybrid working after onboarding
• 25 days holiday plus bank holidays
• Matched pension contributions up to 5%
• Modern office in Manchester City Centre
• A supportive and ambitious team environment
• Genuine opportunities to learn, grow, and progress within the business

Why Join Tech2Rec?

We're building a modern MSP focused on long-term relationships, high standards, and continuous improvement.

As one of the UK's fastest-growing IT providers, this is an opportunity to join a business where your contribution genuinely matters, your development is supported, and your ideas are valued.

You'll be joining at an exciting stage of growth, with genuine opportunities to develop your skills and progress your career as the company continues to expand.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Work from home

At Tech2Rec, we believe great businesses are built by great teams. That's why we place huge importance on creating an environment where talented people can thrive, grow, and genuinely enjoy the work they do. As a fast-growing and niche MSP, we're looking for ambitious and multi-skilled individuals who are passionate about technology and delivering exceptional customer service. We're proud to be one of the fastest-growing IT providers in the UK, and we're building a team of talented people who want to grow with us. Our mission is simple: provide outstanding IT support and consultancy while building long-term partnerships with our clients. We value people who are proactive, curious, accountable, and genuinely enjoy solving problems for customers.