IT Business Systems Manager

The IT Business Systems Manager is responsible for the strategic ownership, delivery and ongoing optimisation of core business systems. This includes ERP, WMS, MES, CRM and related integrations that support operational, financial and supply-chain functions.

The role ensures that business systems are secure, compliant, integrated and aligned with business objectives, enabling efficient manufacturing operations, data-driven decision-making and future growth. Working closely with operational stakeholders, the role translates business requirements into effective, scalable systems while maintaining service continuity and governance.

Responsibilities

Business Systems Strategy & Governance

• Own and maintain the business systems roadmap, ensuring alignment with manufacturing strategy, operational priorities and wider business goals.
• Provide subject-matter leadership on the use of technology to enable process improvement, efficiency and scalability across the organisation.
• Act as the primary authority for business systems design decisions, configuration standards and lifecycle management.

Systems Ownership & Integration

• Lead the implementation, ongoing support, enhancement and upgrade of ERP (Dynamics 365 F&SCM), WMS, MES, CRM and related business platforms.
• Own system integrations and data flows between operational, financial and third-party platforms, ensuring data integrity, resilience and consistency.
• Ensure systems are reliable, performant and fit for purpose within a manufacturing and supply-chain environment.

Project & Change Management

• Lead business systems projects from initiation through delivery, ensuring outcomes are achieved on time, within scope and budget.
• Own change, release and upgrade management for business systems, balancing change velocity with operational stability.
• Ensure appropriate documentation, testing and stakeholder sign-off is in place for system changes.

Process Improvement & Operational Enablement

• Partner with manufacturing, supply chain, finance and commercial teams to identify process improvement opportunities.
• Drive optimisation and automation of business processes through effective use of systems and standard functionality.
• Promote best practice and standardisation where appropriate, reducing unnecessary customisation.

Data, Reporting & Insights

• Own the accuracy, consistency and availability of business data held within core systems.
• Define and deliver management information, dashboards and reporting to support operational and strategic decision-making.
• Work with stakeholders to ensure data is trusted, meaningful and used effectively.

Security, Risk & Compliance

• Ensure business systems comply with UK and EU regulatory requirements, including GDPR and align with NCSC guidance and relevant ISO standards.
• Work closely with IT and audit functions to manage access controls, segregation of duties and system risks.
• Support internal and external audits relating to business systems.

Vendor & Commercial Management

• Manage third-party vendors, implementation partners and software suppliers, ensuring service quality and value for money.
• Oversee licensing, renewals, and vendor performance against agreed SLAs.
• Contribute to budgeting and cost control for business systems where required.

Team Leadership & Capability Development

• Lead, coach and develop internal business systems and application support resources.
• Coordinate internal teams and external partners to ensure effective support and delivery.

Do you have experience in Warehouse management system?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)

• Minimum 5 years' experience managing or leading business systems within a manufacturing or industrial environment
• Strong experience with ERP platforms and exposure to WMS, MES, CRM or similar operational systems
• Proven ability to manage system implementations, integrations and upgrades
• Experience working with cross-functional business stakeholders at operational and management levels
• Strong understanding of business system integration, data flows and reporting
• Experience with system lifecycle management, change control, and release management
• Knowledge of access controls, data protection principles and system security practices
• Exposure to cloud-hosted business applications and modern integration approaches (e.g. APIs, middleware)

Skills and Abilities

• Strong stakeholder management and communication skills, with the ability to translate technical concepts into business language
• Proven leadership, coaching and organisational skills
• Analytical, solution-focused mindset with attention to detail

Pulled from the full job description

• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme
• Tech scheme
• On-site parking, The opportunity to work with cutting-edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that's actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement.

A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including:

• Buy as you earn (BAYE) share scheme
• Birthday holiday
• Holiday Purchase
• Cycle to work scheme
• Lifestyle Discounts
• Employee Assistance Programme
• Health Cash Plan
• Eye Care
• Gym Scheme
• Life assurance
• EV Car Leasing
• Enhanced Parental Leave
• Motor Save Scheme
• Tech Save Scheme
• Our onsite parking includes free electric car charging points

We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you.

Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.

ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we've established ourselves as industry leaders in clean energy technology. Our Journey and Growth As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state-of-the-art manufacturing facility is the world's first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks. Innovation and Impact Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost-effectiveness and sustainability. Join Our Mission ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net-zero. You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We've come a long way, join us in the next step of our incredible journey!