IT Business Partner

Siemens eMobility / Heliox, A Siemens Business, is seeking an IT Business Partner, eMobility Operations to support our Knightdale / Raleigh, NC facility and Atlanta office. This role combines business-facing IT partnership with hands-on onsite IT/OT operations support for a growing eMobility business.

This position will serve as the primary IT partner for local eMobility leadership while supporting network infrastructure, production hardware, shop-floor technology, endpoint services, cybersecurity coordination, and business continuity. The role will work closely with Siemens eMobility / Heliox business stakeholders, the global eMobility IT organization, US Smart Infrastructure IT, Siemens IT providers, vendors, and managed service partners.

You'll Make an Impact By

• Serving as the primary IT point of contact for Siemens eMobility / Heliox leadership at the Knightdale facility and Atlanta headquarters.
• Partnering with business leaders to understand priorities, manage IT demand, and align local needs with Siemens IT standards.
• Developing short-, mid-, and long-term IT roadmaps for site growth, production readiness, digitalization, infrastructure, cybersecurity, and business continuity.
• Supporting IT budget planning, forecasting, cost transparency, service consumption tracking, and cost optimization.
• Managing IT projects and demands from intake through execution, including scoping, requirements, prioritization, provider coordination, and status communication.
• Translating technical topics into clear business language for operational and leadership stakeholders.
• Coordinating with global eMobility IT, US Smart Infrastructure IT, cybersecurity, infrastructure, workplace services, application teams, vendors, and MSPs.
• Providing onsite IT/OT support for office, engineering, warehouse, production, test, service, and shop-floor environments.
• Supporting network infrastructure across Knightdale and Atlanta, including connectivity, switching, routing, wireless, VPN, firewalls, and escalation to network providers.
• Supporting production hardware and shop-floor devices, including industrial PCs, manufacturing workstations, scanners, label printers, shared workstations, displays, and other operations-critical endpoints.
• Supporting local infrastructure such as file shares, servers, application dependencies, hybrid cloud components, and site-specific systems as needed.
• Maintaining accurate documentation for assets, infrastructure, support processes, escalation paths, and site operating procedures.
• Supporting cybersecurity, vulnerability remediation, access governance, patch compliance, audit readiness, and incident escalation.
• Participating in planned maintenance, incident response, and occasional non-standard-hours support when business needs require., We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and relevant experience.
• 5+ years of experience in IT business partnering, IT operations, infrastructure support, IT/OT support, manufacturing IT, or a similar role.
• Experience supporting onsite IT operations in a manufacturing, industrial, engineering, logistics, energy, infrastructure, or technology environment.
• Experience managing IT demand, projects, budgets, vendors, service providers, and multiple stakeholders.
• Experience supporting production or operations-critical hardware, endpoints, or shop-floor technology.
• Ability to work onsite in Knightdale / Raleigh, NC and support the Atlanta office as required.
• Proficient in English both written and verbal
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship., * 8+ years of experience in IT business partnering, infrastructure operations, manufacturing IT, or IT/OT support.
• Experience in manufacturing, industrial automation, electrification, eMobility, EV charging, or energy infrastructure.
• Experience working with global IT organizations and aligning regional needs with global standards.
• Experience with SAP, Salesforce, Microsoft Dynamics, and MES
• Experience with demand management, service management, project management, or Agile delivery practices.
• Working knowledge of network fundamentals and cybersecurity
• Strong communication skills with the ability to work with business leaders, technical teams, vendors, and shop-floor users.
• Experience supporting industrial PCs, production networks, test systems, or manufacturing execution environments.
• Strong vendor management, cost management, stakeholder management, and executive communication skills.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the combination of the real and digital worlds. Improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That is why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.