Product Support Engineer III

In this role, you will be a key member of Teradata's Global Support Organization, providing deep technical support for the Teradata Database and related technologies. You'll work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems. Your success will be measured by your ability to resolve challenging problems efficiently, communicate clearly with stakeholders, and contribute to an exceptional customer experience., You'll join a team of expert Product Support Engineers within Teradata's Global Support Organization, which provides 24/7 technical support to customers worldwide. The team partners closely with Engineering and other internal groups to incubate modern support strategies-such as knowledge-centered support, online communities, and self-service tools-while maintaining a highly collaborative, peer-review-driven culture.

• U.S. Citizenship required and must be physically located within the United States
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience
• 10+ years of experience in technical support, product support, or a related engineering role
• Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL
• Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences

What You'll Bring

You bring strong analytical and problem-solving skills, along with the ability to navigate complex technical environments. You are comfortable working across teams, managing multiple support issues simultaneously, and clearly articulating solutions. You also bring:

• Experience reviewing logs, scripts, and basic code (e.g., Python, JavaScript, C#)
• Strong customer-facing communication skills and sound technical judgment
• The ability to collaborate effectively in a peer-review-focused, team-oriented environment
• Willingness to participate in alternate shifts and on-call rotations to support a 24x7 operation
• Hands-on experience with the Teradata Database and Teradata client applications (preferred)
• Knowledge of Linux/Unix operating systems
• Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure (e.g., VMware)
• Familiarity with the broader Teradata ecosystem and data integration tools

Pay Rate: 92400.0000 - 115500.0000 - 138600.0000 Annually

Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance.

Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.