Salesforce Service Cloud and Field Service Lightning Solution Architect

We are seeking a skilled Salesforce Service Cloud and Field Service Lightning Solution Architect to join our team. The ideal candidate will have experience working in a business-facing role, leveraging out-of-the-box Salesforce capabilities to meet business needs while minimizing system customizations. You will focus on understanding Otis business needs and designing solutions using Salesforce technology to meet those needs. This role will be a key partner with business product owners and Salesforce solution SMEs to design simple, scalable solutions and lead deployments globally. You will work closely with business product owners to gather requirements, design custom solutions, and ensure that the Salesforce platform meets the organization's goals and objectives.

On a typical day you will:

• Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities.
• Achieve measurable reductions in call center talk time and improve the efficiency of assigning work to field staff.
• Lead the deployment of Salesforce Field Service Lightning to multiple countries, ensuring smooth, on-time rollouts with improvement to business operations.
• Protect the product and implement standard business processes and practices across all locations with minimal local requirements.
• Partner with business product owners and Salesforce solution SMEs to design simple, scalable solutions that meet business needs and support evolving operational requirements.
• Maintain adherence to a goal of less than 20% system customization, maximizing out-of-the-box Salesforce functionality.
• Continuously assess and optimize the Salesforce platform, providing ongoing support for enhancements, training, and system improvements.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Bachelor's in Computer Science, IT, or related field

• Salesforce Lightning BA certification (required)
• Agile/Scrum certifications (preferred)
• Salesforce Solution Architect experience (Service Cloud & Field Service)
• Expertise in scalable, business-aligned solution design
• Strong stakeholder management and communication skills
• Business-facing experience with Service Cloud & Field Service
• Experience with Agile tools (Azure DevOps preferred)
• Solid understanding of Agile methodology
• Salesforce Service Cloud Solution Architect cert (preferred)
• Salesforce Field Service Solution Architect cert (preferred)
• Product management experience (backlog prioritization)
• Multilingual (EN/FR/DE/IT/ES) a plus
• Up to 20% travel required
• Availability to work EST hours

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time, * We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $138,000 - $165,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext!