Analyst, IT Quality Assurance

• Conducts functional testing on computer software programs to make sure the programs perform properly and are easy to use. Documents defects with steps to reproduce, screenshots and logs.
• Tests to assure the software being developed does not interfere with other software typically found on a computer.
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews new or modified programs, including documentation, diagrams and flow charts, to determine if programs will perform according to user requests and conform to guidelines.
• Participates in sprint planning and daily stand-ups to stay aligned with development goals.
• Assists with developing policies and/or procedures as needed.
• Provides input on user documentation.
• Keeps current with the latest technology.
• Understands test automation best practices and develops automated test scripts.
• Defines the operating standards that the software must meet in order to be released, The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Do you have experience in Technical troubleshooting support?, Do you have a Associate's degree?, Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Information Technology practices and standards
• Major administrative or educational software applications, such as finance, human resources, or student systems
• Foundational understanding of how web applications work
• Test automation toolset usage, Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Maintaining an established work schedule and providing on-call assistance including occasional nights and weekends
• Troubleshooting techniques used to resolve application-related problems
• Ability to prioritize workload effectively under pressure, meet deadlines, and work with a high level of independence
• Ensuring availability, dependability and reliability of assigned applications
• Excellent oral and written communication skills
• Exceptional attention to detail
• Explaining technical issues to both technical and non-technical team members in a clear and concise manner
• Maintaining confidentiality of work-related information and materials
• Strong interpersonal and communication skills, including tact and diplomacy
• Effectively using organizational and planning skills with attention to detail and follow through

Technology Skills

• Desktop applications such as spreadsheet, word processing, database and presentation software
• Hands on experience using SQL
• Issue and defect tracking applications, such as Jira
• Working knowledge of TestComplete from Smartbear
• API testing tools - SoapUI or Postman
• Experience using Chrome DevTools

Required Work Experience

• 2-4 years related work experience with manual and automated testing methodologies
• Eligible to work in the US without sponsorship

Education

• Associate Degree

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: * Values intellectual curiosity and innovative teaching * Is attracted by the college's mission to promote equitable access to educational opportunities * Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. * Focused on student academic achievement and postgraduate outcomes * Welcomes difference and models respectful interaction with others * Engages with the community both within and outside of ACC Job Posting Title